Service Coordinator

Join Home Instead Evansville as a Service Coordinator (Scheduler)!

Are you a highly organized empathetic professional with a passion for senior care Klipsch Senior Care LLC. d.b.a. Home Instead Evansville IN is seeking a dedicated Service Coordinator (Scheduling) to be the heart of our this vital role youll be instrumental in achieving our mission of expanding compassionate in-home care for aging adults by making perfect client-Care Professional matches.

This is more than a desk jobits an opportunity to create extraordinary relationships and make a tangible difference in the lives of seniors and the dedicated Care Professionals who serve them in the Evansville Indiana community.

Key Responsibilities : The Core of the Role

Your main objective is to coordinate the scheduling of services to ensure the highest quality care and support our goal of 12.5% year-over-year hours of care growth.

Expert Scheduling : Create and maintain client and Care Professional schedules focusing on high-quality long-lasting matches.

Relationship Builder : Monitor mediate and follow up on client and Care Professional issues to ensure swift resolution and satisfaction.

Service Growth : Identify and capture opportunities to increase service hours and client loyalty by meeting current client needs.

Operational Excellence : Maintain accurate client and Care Professional records in our software system and design contingency plans to ensure 100% maintenance of Service Hours .

Communication Hub : Answer incoming calls professionally and knowledgeably field new client inquiries and maintain open effective communication with all stakeholders.

Core Values : Reflect and embody our core values : Empathy Caring Respect Love Integrity and Passion in every interaction.

What Youll Bring to the Team (Requirements)

We are looking for a detail-oriented individual who thrives in a fast-paced service-focused environment.

Prior scheduling experience is highly preferred (other organizational experience considered).

Experience with Microsoft Teams and other virtual meeting platforms is required.

An Associates degree is preferred or an equivalent combination of education and work experience .

Strong organizational skills superior verbal and written communication and effective listening skills.

Ability to work independently maintain strict confidentiality and meet deadlines.

Proficiency in computer skills including client care systems scheduling software Word and Excel .

Ability to work evenings or weekends as required to ensure continuous service.

Why Work with Home Instead Evansville

At Klipsch Senior Care our vision is Making lives better : every day every interaction. You will join a supportive ethical team dedicated to being a trusted resource in the community and a valued mentor to our Care Professionals. We believe in high standards of compliance and service quality and we need someone who shares our commitment to doing whats right for our clients.

If you are ready to join an impactful organization where your administrative and relational skills directly improve the lives of seniors in Evansville and the surrounding area apply today!

Ready to start a rewarding career in senior care scheduling Would you like me to provide instructions on how to submit your application to Home Instead Evansville

Required Experience :

IC

Key Skills

Senior Care,Customer Service,Developmental Disabilities Experience,Computer Skills,Microsoft Outlook,Case Management,Computer Literacy,Dispatching,Home Care,Administrative Experience,Social Work,Word Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1