Principal Solutions EngineerFreshworks • Chicago, IL, United States
Principal Solutions Engineer
Freshworks • Chicago, IL, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description10+ years of experience in Solution Engineering, preferably in SaaS and enterprise software. Established playbook on using AI to present better, operationalize projects faster, and articulate value clearly. Understanding of LLMs and ability to guide customers, team members, and products on foundational AI principles. Strong understanding of ITSM / ESM domains; familiarity with platforms such as ServiceNow, Halo, Jira, or similar. Comfortable operating independently in high-stakes, complex enterprise scenarios; able to lead strategy, technical discovery, and deal execution without daily oversight. Deep knowledge of APIs, webhooks, integrations, and infrastructure components; able to propose and explain solutions without needing additional support. Coaching and mentoring peers; committed to team development and cross-functional collaboration. Adept at aligning customer needs with Freshworks’ platform capabilities, identifying gaps, and driving innovation with internal teams. Confident and engaging communicator with experience influencing C-level stakeholders and diverse technical audiences. Strong time management skills; capable of owning multiple deals and workstreams concurrently. Experience leading complex solution design involving custom apps, third-party integrations, and platform architecture. Demonstrated leadership in internal initiatives or representing the company at industry events. Bachelor’s degree preferred; equivalent experience accepted. Seniority level : Mid-Senior level Employment type : Full-time Job function : Other Industries : IT Services and IT Consulting
Overview
At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our people-first approach to AI eliminates friction, making employees more effective and organizations more productive. We serve over 72,000 companies and have more than 4,500 employees worldwide.
We are seeking a Principal Solution Engineer to join our GTM team in North America, focused on our Enterprise business. If you’re a strategic thinker, a confident communicator, and passionate about solving business problems with technology, we want to hear from you.
Your Role
Your Role as a Principal Solution Engineer :
- Partner with enterprise customers to understand strategic business challenges and recommend impactful solutions using the Freshworks platform.
- Lead discovery workshops, shape customer requirements, and influence deal strategy to drive technical wins.
- Deliver compelling and customized product demonstrations aligned to industry use cases, ROI models, and value storytelling.
- Collaborate with AEs, product teams, and solution architects to shape scalable, secure, and future-ready solutions.
- Contribute to competitive strategies, offer technical insights, and mentor junior team members.
- Translate complex customer needs into clear solution architectures, including integrations, APIs, and security considerations.
- Champion technical excellence and industry best practices through presentations, internal enablement, and customer engagements.
Qualifications
Compensation and Benefits
Annual base salary range : $163,000 — $234,000 USD . Compensation is based on location, experience, skills, and level. Bonus / equity may be available.
Freshworks offers dental, medical, vision, disability and life insurances, equity + ESPP, flexible PTO, flexible spending, commuter benefits, and wellness programs. Adoption and parental leave benefits are available.
Equal Opportunity
Freshworks is an equal opportunity employer. We are committed to a diverse and inclusive workplace that enables everyone to find their potential, purpose, and passion, regardless of background, gender, race, sexual orientation, religion, or ethnicity.
Job Details
#J-18808-Ljbffr
serp_jobs.job_alerts.create_a_job
Solution Engineer • Chicago, IL, United States
Job_description.internal_linking.related_jobs
Northern Trust a Fortune 500 company is a globally recognized award-winning financial institution that has been in continuous operation since 1889.
Northern Trust is proud to provide innovative fina...serp_jobs.internal_linking.show_more
Principal, Solution Architecture.The Technology Engineering Principal Solution Architect is responsible for providing technical expertise and architectural solutions for the Microsoft 365 ecosystem...serp_jobs.internal_linking.show_more
Enterprise Applications Engineer.Enterprise Applications Engineer.Enterprise Operations team and help drive seamless collaboration across the business.
In this role, you’ll partner with technical an...serp_jobs.internal_linking.show_more
Atlanta, United States; Chicago, United States; Dallas, United States;.Use your experience in the power generation industry or heavy manufacturing to become an integral member of HSB's heavy indust...serp_jobs.internal_linking.show_more
At WorkWave, we build innovative software solutions with AI capabilities for the people who keep our world safe, clean, and beautiful, from pest control to lawn care, commercial cleaning to securit...serp_jobs.internal_linking.show_more
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential.Decision Intelligence Platform,.
By transforming fragmented logistics data into real-time, AI-pow...serp_jobs.internal_linking.show_more
We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential.Decision Intelligence Platform,.
By transforming fragmented logistics data into real-time, AI-pow...serp_jobs.internal_linking.show_more
Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their reve...serp_jobs.internal_linking.show_more
We are seeking a Lead Software Engineer to join the Retrieval Ingestion Team at Relativity.This role is ideal for an experienced engineer who thrives on designing and operating high throughput inge...serp_jobs.internal_linking.show_more
Principal Applications Architect.As a Principal IT Solutions Architect, you will play a pivotal role in shaping the technological landscape of Good Sam and driving strategic initiatives forward.In ...serp_jobs.internal_linking.show_more
The Technology Engineering Principal Solution Architect is responsible for providing technical expertise and architectural solutions for Microsoft 365 ecosystem, with focus on identity management a...serp_jobs.internal_linking.show_more
At EXP were driven to provide innovative solutions for the worlds built and natural environments.As a team of engineers architects designers scientists creators and a community of professionals we ...serp_jobs.internal_linking.show_more
We are seeking an experienced professional to design implement and manage Azure cloud environments DevOps processes and data engineering workflows.
The role combines expertise in Azure DevOps cloud ...serp_jobs.internal_linking.show_more
Aquent is proud to partner with a leading financial institution dedicated to innovation and maintaining robust, secure operations.
This organization is at the forefront of digital transformation, co...serp_jobs.internal_linking.show_more
As a Solutions Engineer at Fingerprint you will play a critical role in driving the technical sales process and ensuring the company achieves its growth targets.
Your expertise will support customer...serp_jobs.internal_linking.show_more
Stripe is a financial infrastructure platform for businesses.Millions of companies—from the world’s largest enterprises to the most ambitious startups—use Stripe to accept payments, grow their reve...serp_jobs.internal_linking.show_more
A leading financial services organization is seeking a Principal Solution Architect to join its Technology Engineering team.
This is a strategic role focused on enterprise identity management, Micro...serp_jobs.internal_linking.show_more
Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar yourejoining a global team who cares not just about the work we do but also about each other.
We are the makers problem solve...serp_jobs.internal_linking.show_more
Principal, Cloud Engineer
Northern Trust • Chicago, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal, Solution Architecture
New York Technology Partners • Chicago, IL, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Enterprise Applications Engineer
Radley James • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal Account Engineer
Munich RE • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Solutions Engineer
WorkWave • Chicago, Illinois, United States, 60601
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days
Principal Software Engineer
P44 • Chicago, Illinois, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Principal Software Engineer
Project44 • Chicago, Illinois, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Solutions Architect, Enterprise
Stripe • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Software Engineer
Relativity • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Principal Application Architect
Camping World Holdings, Inc. • Chicago, IL, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal, Solution Architecture
The Options Clearing Corporation • Chicago, IL, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Principal Mechanical Engineer
EXP • Chicago, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Associate Principal - Software Engineering
LTIMindtree • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
IAM Systems Engineer
Skill • Chicago, IL, United States
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Solutions Engineer
Fingerprint • Chicago, Illinois, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Solutions Architect, Enterprise
Monograph • Chicago, IL, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal, Solutions Architecture
Selby Jennings • Chicago, IL, United States
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Principal Software Engineer Digital Platform Manufacturing and Supply
Caterpillar • Chicago, Illinois, USA
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted