IT Technician II (San Francisco,CA)Intelligent Technical Solutions • San Francisco, California, USA
IT Technician II (San Francisco,CA)
Intelligent Technical Solutions • San Francisco, California, USA
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job_description.job_card.job_descriptionPrinter issues of any kind. Standard business application (Office etc.) issues of any kind. Line-of-business application issues for common applications (SAGE ERP QuickBooks) and for more niche applications with vendor assistance. Basic server issues. Basic networking issues. Answer incoming Quick Fix calls from clients. Participate in an on-call rotation to provide after-hours and weekend support for onsite and remote operations. Willing to work full-time on-site either at the company office or client locations as required. Experience with Windows and Mac OS troubleshooting. Minimum two years in Helpdesk support or a similar role. Skilled in application troubleshooting PC deployments / imaging and user profile management. Basic knowledge of Firewalls Switches Network architecture and troubleshooting. Proficient in supporting Office 365 MS Office Adobe Active Directory backup software endpoint cybersecurity mobile devices and various business applications. Experience with Managed Service Providers (MSPs) is highly desirable. Active IT Certifications are preferred. Valid drivers license vehicle insurance and access to a vehicle for client visits. Utilization : The percentage of time that you are on the clock and billing time to client tickets CSAT : Scores filled out by clients using the rating system in tickets Quality Score : Assessments performed by the training and quality team. First-touch closed : Each ticket that is completed with only one time entry contributes to this number Medical Insurance Plan Dental & Vision Life Insurance Disability Coverage Paid Time Off (starts at 15 days per year) Maternity / Paternity Leave Paid US Holiday Retirement Plan Salary Advancement / Loan Health & Wellness Program Company-paid training and certification Supplemental Life Insurance (Employee-paid) Supplemental Health Plans (Employee-paid)
Job Description
Join Intelligent Technical Solutions a dynamic and growing company as our Technician II . Were looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented this role youll be pivotal in providing both onsite and remote IT support ensuring our clients receive top-notch technical assistance. Youll handle a range of tasks from system updates to hands-on troubleshooting playing a critical role in maintaining our high standards of IT service.
Job Responsibilities
- This role is expected to be able to resolve the following technical issues with little or no assistance :
Workstation operating system issues of any kind.
Job Qualifications
Job KPIs
Compensation
Pay rate ranges from $31.31 / hr up to $35.97 / hr and may vary by experience and location.
Benefits
You have the option to speed up your application process by following the two-step approach below or directly submitting your application by completing the form (Apply for This Job). Once youve submitted the form a member of our team will promptly get in touch with you.
Step 1 : Please go to this link for a short technical quiz : PRE-EMPLOYMENT ASSESSMENT
Step 2 : Complete this pre-recorded video interview : PRE-RECORDED VIDEO INTERVIEW
Required Experience :
IC
Key Skills
IT Experience,Network Administration,Active Directory,LAN,Computer Networking,Computer Skills,Windows,Remote Access Software,Help Desk,IT Support,Operating Systems,Troubleshooting
Employment Type : Hourly
Experience : years
Vacancy : 1
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