Remote Care Navigator

As a Care Navigator at Rezilient Health, you will play a pivotal role in guiding patients through their healthcare journey, ensuring a seamless and supportive experience. You will serve as a key point of contact, navigating care, addressing patient needs, and collaborating with clinical and administrative teams to deliver high-quality services.

At Rezilient, we’re dedicated to revolutionizing primary and specialty care by delivering convenient, timely, and seamless access to healthcare. Our innovative hybrid CloudClinic model, powered by our onsite team of Medics and virtual Providers fosters a personalized and digital healthcare experience, putting the patient at the center of their care. By leveraging cutting-edge technology, we streamline care delivery, allowing our Providers to focus on patient well-being, and we continuously expand our specialty services to provide the most comprehensive and convenient healthcare possible.

Requirements

• Facilitate the patient journey by providing guidance, support, and navigation throughout their Rezilient healthcare experience.
• Schedule patient appointments in a timely manner.
• Accurately enter required information into patient charts.
• Proactively follow up on tasks to ensure swift resolution of health concerns.
• Respond to,and manage all incoming patient messages with professionalism, empathy, and efficiency.
• Answer phone and message inquiries from patients, medical facilities, and insurance companies, addressing requests and providing information as needed.
• Collaborate routinely with providers, medics, and other functional team members to facilitate patient care needs and ensure continuity.
• Maintain accurate records and uphold patient confidentiality at all times.

Required Qualifications :

Preferred Qualifications :

Benefits

This opportunity offers the chance to shape the future of healthcare in a culture where your ideas and contributions have a meaningful impact on the organization's future. You’ll be part of a supportive, collaborative, and diverse team, with competitive compensation and benefits that include generous PTO, paid family leave, comprehensive medical, dental, vision, and life insurance, as well as stock options.