TCS is seeking a Cybersecurity Engagement Manager who will be responsible for Overall Cyber Security sales, revenue growth, upsell and cross-sell, Customer stakeholder management. The candidate will need to possess Cyber Security technical knowledge along with soft skills, with expertise in two or more cyber domains - IAM, MDR, Cloud Security, EVM, GRC, Network Security, Data Security etc. Experience in Cyber Security Sales, Consulting, Delivery, Operations, and revenue management is expected.
Responsibilities Include :
- Overall owner and accountable for CSP growth within ISU
- Forge customer relationship and setup regular connect to ensure business development and growth with external and Internal customer stakeholders
- Ensure Delivery Excellence and meeting of customer satisfaction targets
- Work with various stakeholders on RFI / RFPs to ensure complete understanding of scope of work, alignment with SoW for Delivery
- Govern and advise on Program delivery plan development, resource loading plan, onboarding plan
- Forecast and track revenue targets
- Ensure understanding of Customer requirements, position / job description, Activities to be undertaken
- Plan for contingency and manage customer expectations
- Identify red flags and escalate to right stakeholders within time to contain and fix brewing issues
- Deliver and present solutions to various level of stakeholders including C-suite
- Facilitate a culture of trust
- Provide guidance and be a mentor to team members
- Identify and groom Cyber Security leaders
- Monitor and tracks team member performance
- Provide continuous feedback and opportunities for continuous improvement
Qualifications :
13+ years of relevant experienceBachelors degree with preferred specialization in Cyber or information SecurityGood knowledge of Banking, Financial Sector, and Insurance industryAbility to quickly learn new technologiesCertifications : CISSP / CCSPExperience in Onsite / Nearshore / Offshore delivery model to ensure successful program and service delivery is a plusAbility to build customer trust and act as Trusted Cyber Security technology partnerAbility to understand customer business problems, look for opportunities and convert it into mutually valuable programs.Deep understanding of Revenue growth and managementGood office skills including PowerPoint, word and excelBehavioral
Possess strong analytical thinking and critical thinking skills; and a proven ability to propose and win Cyber Security programsMust be able to work independently with minimal guidance and supervisionDetail oriented with strong communication and interpersonal skillsExcellent business problem-solving skills; Ability to influence others and negotiateAbility to communicate and lead discussions at all levels of customer organizationAbility to represent during RFP defense and solutioningAbility to work in a Global operating modelMust be a go-getter with ownership mindsetAbility to build trust with all stakeholdersHave Strong business acumen and customer centric mindsetAbility to take decisions with a Win-win outcomeAbility to create strategy and planMust have learning aptitude and keep close to current technologiesHave a Leadership mindset to ensure self and team growthBe a leader, have strategic thinking and ability to come up with improvements in current ways of working, improve and forge new relationshipsStrong Governance and ability to setup accountabilitySalary Range : $123,500-$164,450 a year
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