Chief Operating Officer - COO

Job Title : Chief Operating Officer (COO) – Behavioral Health Clinics

Role Summary : An outstanding opportunity is available for a strategic and mission-driven Chief Operating Officer to lead the expansion and operational excellence of a high-impact mental health care organization. This role is ideal for a visionary leader who thrives in scaling innovative healthcare models and is passionate about transforming lives through evidence-based, patient-centered care.

As COO, you will be responsible for evolving a successful single-site clinic into a thriving, multi-location enterprise. You will lead operations with a clear focus on growth, quality, and regulatory integrity, building teams, systems, and processes that deliver compassionate, effective care at scale. You’ll work closely with founders and cross-functional teams to ensure sustainable expansion while maintaining a culture rooted in empathy, accountability, and performance.

Key Responsibilities

• Lead the development and execution of a multi-year expansion strategy, scaling operations from one clinic to 5–10 locations.
• Identify and evaluate new markets, partnerships, and growth opportunities.
• Design and implement scalable systems, processes, and technologies to support rapid growth.
• Oversee daily clinic operations, ensuring efficiency, clinical quality, patient experience, and compliance.
• Build performance metrics and reporting infrastructure to measure and drive operational success.
• Optimize resource allocation, manage budgets, and improve cost-efficiency to support profitability.
• Partner with founders on marketing, branding, and patient acquisition strategies.
• Ensure compliance with healthcare regulations, licensing requirements, and clinical best practices.
• Develop and execute risk management protocols to protect patients, staff, and the business.
• Collaborate across clinical, administrative, billing, and marketing functions to create operational alignment.
• Lead the recruitment, training, and development of compassionate, high-performing teams.
• Other duties as assigned.

Required Qualifications

Desired Qualifications

Personal Attributes

Key Performance Metrics

Pay

Location & Work Type

This is a full-time, on-site position based in New York, with travel to future clinic locations as part of expansion efforts.

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