Staff Program Manager Expert Readiness and Change Management

Staff Program Manager

Come join the Intuit Expert Network Team as a Staff Program Manager driving readiness for changes impacting our customer success expert ecosystem. Our AI-driven platform and network of Intuit experts include thousands of diverse and talented experts around the world who are skilled at using our products and in their professional disciplines as tax attorneys, credentialed tax / accounting experts, and bookkeepers. In this exciting role, you will collaborate across multiple teams and functions to enable awesome experiences and operational efficiencies. As a Staff Program Manager, you will lead the work to ensure our experts are prepared and changes are implemented with excellence so that our teams can delight our customers.

Successful candidates will have prior change management experience and are highly passionate about improving processes and collaborating across teams to drive change at scale, with high velocity and adoption.

Responsibilities include :

• Manage a portfolio of initiatives and ensure appropriate readiness workstreams are identified, plans are developed and seamlessly executed to our "Definition of Done" standard, ensuring seamless adoption of changes and creating an excellent experience for experts amidst change.
• Assess risk across workstreams and drive appropriate mitigation efforts, prioritization, and tradeoffs, resulting in on-time releases with high adoption and no / minimal defects.
• Partner with product and communication teams to understand roadmaps and proactively communicate changes.
• Coordinate development and delivery of expert UAT, training, help content, and SOPs.
• Validate readiness, oversee release and evaluate how a change is performing, where there may be opportunities for improvement.
• Seek opportunities to continually optimize, including improving speed and clarity of how we deliver change and ensure planning and change practices are enduring and scalable.
• Partner, educate, roadshow and mentor others on change management best practices.
• Role model expert advocacy translates expert insights (quantitative and qualitative) into action for support readiness work from inception through post implementation.

Qualifications include :

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is : EOE AA M / F / Vet / Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.