Supervisor, Consumer Loan Underwriting

Supervisor, Consumer Loan Underwriting

The Supervisor, Consumer Loan Underwriting provides support and assistance to the AVP, Consumer Lending to ensure all daily consumer loan underwriting functions are completed in a timely manner and within established Service Level Agreements of Technology Credit Union (Tech CU). The incumbent provides next level expertise to colleagues and members, assesses departmental needs and proactively self-assigns or assigns tasks based on identified needs. The Supervisor's primary focus is the day-to-day operations of the underwriting team to ensure timely processing of direct and / or indirect loan applications and related processes, auditing / reporting functions, enhanced project responsibilities, and performing risk analysis and decisions on complex loan applications in a fast-paced environment. This role maintains a thorough understanding of Tech CU's underwriting standards, risk philosophy, credit culture, and market conditions.

Underwriting Team Leadership

• Leads efforts to enhance the consumer loan originations experience and deliver exceptional member / applicant service.
• Supports underwriting staff by overseeing daily operations, including work distribution, scheduling, and training to meet performance expectations.
• Serves as a subject matter expert and first point of contact for underwriting questions; provides feedback and updates to consumer lending procedures.
• Handles escalated consumer loan underwriting issues from internal and external stakeholders, escalating to management when necessary.
• Identifies and recommends automation and process improvements for direct and indirect loan originations.
• Conducts audit reviews, testing, validation, and loan research as needed.
• Coordinates materials for compliance audits and examinations related to consumer loans.
• Participates in cross-functional and departmental projects related to consumer lending.
• Manages vendor processes and reviews complex member, applicant, partner, or vendor requests.
• Serves as an active underwriter supporting daily operational tasks and processes.

Daily Duties

Supervisory Functions

Work Schedule

Workplace Essentials

Qualifications

Education : Associate's Degree or equivalent job experience (Bachelor's Degree preferred with emphasis in finance or business).

Experience : 3+ years' Supervisory experience and 5+ years' increasingly responsible experience in related disciplines including :

Knowledge / Skills / Abilities :

Travel : May be required to occasionally attend offsite training, meetings or events, typically with advance notice.

Typical Working Conditions : Office environment with member phone or email interaction. May work remotely as determined by business needs and individual performance.

Equipment Used : Equipment used in the workplace may include computers, mouse, keyboard and other devices requiring repetitive hand motions.

Physical Requirements : This position requires :

EQUAL EMPLOYMENT OPPORTUNITY

Technology Credit Union is an Equal Opportunity Employer. All qualified employees and applicants receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetic information, age, disability, veteran status or any other legally protected basis. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion