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Part-Time Hotel Front Desk Associate

Part-Time Hotel Front Desk Associate

The Concord Plaza HotelConcord, CA, US
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We’re looking for a positive and professional hotel front desk agent (part-time / on-call) to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today!

Compensation : 18 - $20 hourly

Responsibilities :

  • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests
  • Connect with the housekeeping department to ensure guest accommodations are ready
  • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
  • Handle customer complaints as necessary
  • Perform regular bookkeeping duties : make sure hotel guest information is current and correct

Qualifications :

  • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills
  • Working knowledge of Microsoft Office and reservation management systems
  • Well-versed in taking telephone calls and handling stressful situations
  • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred
  • High school diploma, GED, or equivalent

    • About Company

    Why You’ll Love Working Here :

  • Competitive salary
  • Health, dental, and vision insurance
  • Paid time off
  • Supportive, team-oriented environment
  • Opportunity to grow with a reputable hospitality brand
  • Free parking

    • Concord Plaza Hotel is an equal-opportunity employer. Applicants for employment and employees are provided with equal opportunity without regard to race, national origin, religion, age, gender, physical or mental disability, veteran status, or sexual orientation. Equal employment decisions are extended to all persons in all respects of the employment relationship, including, but not limited to, recruitment, hiring, promotion or demotion, training, layoff, recall, transfer, work assignment, rate of pay or other compensation, disciplinary action, and termination.

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    Front Desk Associate • Concord, CA, US