Parts Counter Sales Associate

Parts Counter Sales Associate

Kirby-Smith Machinery, Inc. is a leading distributor of heavy equipment and cranes in the central United States. We are at the forefront of today's construction industry growth and have several exciting job opportunities for talented, energized professionals across the region who want to join our #WeAre1KirbySmith family!

Position Purpose :

The Parts Counter Sales Associate facilitates parts orders from internal and external customers by managing inbound and outbound communications with timely follow-up, driving customer satisfaction, creating lifetime relationships, delivering consistent results, and being an indispensable resource.

Essential Functions :

• Communicates and supports the Kirby Smith vision and core values of One Mission, One Team, One Plan, One Goal
• Greets customers as they enter the branch
• Promptly answers incoming phone calls in a professional manner
• Processes parts orders from all methods of communication
• Maintains accurate records of customer transactions in the computer system
• Follows up on vendor back orders and processes vendor invoices promptly
• Follows up on vendor part returns to ensure credit is received
• Promotes continuous employee and customer satisfaction to achieve unparalleled customer service
• Maintains a good understanding of all product lines supported
• Reads and understands parts manuals, serial number breaks, parts substitutions, campaigns, etc.
• Exhibits professional demeanor in dress, speech, and behavior
• Follows up with customers regarding order status and back-order fulfillment
• Maintains a clean and presentable workspace by keeping up with general housekeeping daily
• Ensures consistent and reliable on-site attendance
• Performs other job-related duties as assigned

Minimum Qualifications :

Physical Requirements :