Customer Service RepresentativeRoute Service RepresentativeGateway Services Inc • Tulsa, Oklahoma, USA
Customer Service RepresentativeRoute Service Representative
Gateway Services Inc • Tulsa, Oklahoma, USA
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionStrong relationship-builder with excellent communication skills Empathetic and respectful especially toward families and pets in our care Organized dependable and committed to customer service excellence Comfortable with driving responsibilities and being active throughout the day Pet lovers and pet parents are especially well-suited to this role Serve as the primary point of contact for veterinary clinics on your route. Build and maintain strong relationships with clinic staff to ensure satisfaction and efficiency. Develop and maintain strong relationships with veterinary clinic staff. Maintain and support growing account base. Educate clients on services answer questions and address concerns promptly. Address any inquiries or concerns raised by clinic employees regarding service quality and operational efficiency. Ensure clinics receive prompt and professional support for all their pet aftercare needs. 100% Service Perfection and Wow ng customers at every interaction. Collect feedback to improve service quality and enhance the overall customer experience. Address any service issues proactively and escalate concerns to the appropriate department when necessary. Educate clinics on company services policies and procedures to enhance their experience and optimize operations. Ensure that the collection of all pets from veterinary clinics is conducted with the utmost care and the highest level of professionalism. Living our Brand Promise and One Pet at a Time. Anticipate clinic needs before requested ensuring the highest level of quality service. Maintain all proper documentation and tracking for all pets entrusted to you. Enhance the overall clinic experience by ensuring that clinic staff are appropriately informed on company services policies and procedures. Assist with administrative tasks related to client accounts including billing inquiries and service modifications. Follow company safety guidelines adhere to store policies and maintain vehicle and equipment standards. Always maintain best in class service standards by ensuring that you always comply with proper uniform and vehicle cleanliness standards. A positive and welcoming attitude is a must. Educate veterinary clinic staff on new product launches and available commemorative merchandise for pet parents. Distribute authorized marketing materials to clinics and ensure product information is up to date. Identify potential sales leads and redirect them to the Business Development Manager for follow-up. Monitor inventory levels of promotional materials and request replenishments as needed. Growing revenue from existing clinics (Same Store Sales Growth). Expanding services and products within your assigned route (Organic Growth). Retaining clinic partnerships and keeping them highly satisfied (Client Attrition Rate & NPS). Minimizing customer complaints and ensuring on-time exceptional service. High school diploma or GED required as minimum Prior experience in customer service account management or sales / route sales is highly desirable. Proficiency in CRM systems and sales tracking tools. Ability to work early morning hours weekends and holidays as needed. Basic math and computer skills for order placement and inventory tracking. Valid drivers license with a clean driving record. Empathy and Compassion : Deep understanding of pet parents grief and the vital role of aftercare services. Training provided. Service Excellence : Dedication to delivering exceptional white-glove customer service. Problem Solving : Focused on turning obstacles into opportunities to deliver smoother more reliable service. Urgency and Precision : Ability to respond swiftly while maintaining accuracy and care. Sales Expertise : Skilled in professionally educating and informing clinic staff about products. Strong Relationship building skills. Energy and Professionalism : A proactive approach with strong interpersonal skills. Innovative Problem-Solving : Continuously seeking ways to enhance customer experience and service delivery. Strong Communication and Customer Focus : Excellent interpersonal skills with a customer-first mindset. Multitasking and Account Management : Ability to efficiently oversee multiple clinic accounts. Pet Handling Experience : Comfortable and experienced in professionally handling animals. Training provided. Independent Decision-Making : Capable of working autonomously in a fast-paced environment. Technical Proficiency : Skilled in using CRM software email communication and other computer applications. Physical Capability : Able to safely lift and transport animals of various sizes. Youll be expected to deliver best-in-class service at every interaction living out our brand promise of treating each pet with dignity and each client with utmost care. Daily direct interaction with veterinary clinic staff including doctors technicians and reception teams to ensure they feel supported and informed. Independent decision-making is essential along with the ability to adapt quickly and solve problems proactively on behalf of clinics and pet parents. Exposure to the emotional aspects of pet loss and grief is common. Compassion and empathy are essential when working with veterinary teams and pet parents during sensitive situations. Flexibility is required to respond to time-sensitive needs from veterinary clinics and to ensure consistent high-quality service. Frequent heavy lifting in a physically active environment. Maintaining professional appearance standards including uniform and vehicle cleanliness is required to uphold our brand and reassure clients. People First Exceed Expectations (HIT) Honesty Integrity Trust Be Passionate and Caring Continuously Improve Pay range : $16.00$21.00 / hr overtime eligibility Employee referral program bring great people into our family and earn rewards Medical Dental and Vision Plans with low co-pays designed to support you and your family Company-paid Life AD&D and LTD insurance for all full-time employees. Critical Illness Accident and Pet Insurance available as voluntary benefits 401(k) with employer match we invest in your future Great Hearts and Minds Program limited annual subsidy for your dependents education Tuition assistance up to $2000 for approved education courses Grow with Gateway Program access to in-house learning and development for your career goals including the Gateway Management Advancement program (G-MAP) Established Talent Management practices allows our employees to thrive and grow while in our employ Employee wellness and support programs accessible in an established Employee Assistance Program Paid holidays and PTO so you can rest recharge and enjoy time with family Physical activity - Not built to sit behind a desk dont worry this role will get you out and about doing some physical activity Sustainability is as important to us as it is to those communities that we serve Opportunity to do something meaningful with your life - Support others in their time of need.
Customer Service Representative / Route Service Representative Trusted Journey
Tulsa OK M-S 7 : 30AM4 : 30PM FT (40 hrs overtime as needed; hours will vary)
Pay Range : $16.00$21.00 / hr (Based on overall skill and experience)
Why This Care Center is Special
Imagine being part of a small family-like team where every member truly caresnot just about the work but about each other and the families we serve. At Trusted Journey were more than a care center; were a close-knit group of pet lovers dedicated to guiding families through one of the most meaningful moments of pet ownership : saying goodbye. Here compassion isnt just a wordits the heart of everything we do. If youre looking for a role where your empathy initiative and pride in your work make a real difference join us and become part of a team that feels like home.
If youre a pet parent yourself or someone who feels strongly about giving back to your community of pet lovers and veterinary professionals this role could be a perfect fit.
About Gateway Services
Gateway Services is North Americas leading pet aftercare provider trusted by over 17000 veterinary clinics. With more than 2300 team members across 140 locations we support pet parents with dignity compassion and care one pet at a time.
Please visit Gateway Services Inc. to learn more about us.
(Dont worry if you havent worked in pet aftercare before well provide training!)
Job Overview
At Gateway our Customer Service Representatives (CSRs) are relationship-driven professionals in a key customer-facing role. As the primary link between Gateway and our veterinary partners CSRs build lasting relationships manage customer needs and resolve challenges with professionalism and compassion.
This position goes beyond driving. While transportation is part of the job CSRs spend their days engaging with clinics and communities staying active and representing Gateway with care and integrity.
What youll do :
- Serve as the main point of contact for veterinary clinics providing reliable and compassionate service
- Build trusted relationships with clinic staff and families through empathy respect and professionalism
- Safely handle pets in the aftercare process with dignity and care
- Manage customer needs and solve problems effectively
- Support Gateways reputation for exceptional service in every interaction
What were looking for :
The CSR role reports to the Care Center Manager.
Duties & Responsibilities
Relationship management :
Service delivery :
Product and Service Promotion :
Key Performance Indictors
Education Training & Qualifications
Skills and Abilities
Working conditions
YOULL LOVE WORKING WITH US BECAUSE :
The People. You will be surrounded by some of the most talented supportive smart and kind leaders and teams - people you can be proud to work with!
OUR CORE VALUES :
What Youll Get
At Gateway we believe in rewarding and supporting our people with more than just a paycheck :
And most importantly : the chance to be part of a team that makes a real difference for pets pet parents and the communities we serve.
Join Us
If youre looking for more than just a job if you want a role where your compassion charisma and community spirit shine through wed love to hear from you.
Apply today and help us serve pet parents with the care and dignity their companions deserve.
Gateway Services Inc. and our brands are committed to providing accessible employment practices and fostering a culture of diversity and inclusion. Our employees are our greatest asset and each employees cultural differences life experiences self-expression and unique capabilities are what build our company culture and success. If you require accommodation due to disability during any stage of the recruitment process please notify Human Resources at .
New employees to Gateway will be required to successfully pass the E-Verify employment verification check. To learn more about E-Verify including your rights and responsibilities visit
Required Experience :
Unclear Seniority
Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Employment Type : Full-Time
Experience : years
Vacancy : 1
Hourly Salary Salary : 16 - 21
serp_jobs.job_alerts.create_a_job
Customer Service Representative • Tulsa, Oklahoma, USA
Job_description.internal_linking.related_jobs
Ready to jump-start your career and take charge of your earning potential?.At Platinum Supplemental Insurance, we’re looking for motivated individuals ready to learn, grow, and thrive in a fast-pac...serp_jobs.internal_linking.show_more
About the Role • • Mercor is seeking experienced • •customer services representatives • • to support a leading AI lab in advancing research and infrastructure for next-generation machine learning system...serp_jobs.internal_linking.show_more
South Delaware Ave, Okmulgee, Oklahoma, 74447, United States of America.DaVita is seeking a Licensed Practical Nurse who is looking to give life in an outpatient dialysis center.You can make an exc...serp_jobs.internal_linking.show_more
Ready to make a real impact in the mortgage industry? Join a team that values your customer service skills and offers growth opportunities in a dynamic environment! •.
Job Title : • Mortgage Customer S...serp_jobs.internal_linking.show_more
Customer Service Professional / Ar Analyst.Are you passionate about delivering exceptional customer service? We're looking for a professional who thrives in a customer-focused environment.In this r...serp_jobs.internal_linking.show_more
Join the Family Dollar team as a Customer Service Representative and provide friendly and helpful service to our customers.
As a CSR, you will handle transactions, answer customer questions, and ens...serp_jobs.internal_linking.show_more
We’re looking for Customer Support Product Testers across the US to work from home and help top brands improve their products before they hit the market.serp_jobs.internal_linking.show_more
Customer Service Representative.We work with many large corporations such as Boeing, AT&T, Exxon Mobil, Nabisco, etc.Our primary function within these entities are to service their staff and ensure...serp_jobs.internal_linking.show_more
Licensed Practical Nurses (LPN) plan and manage patient care specific to each patient.The LPN acts as the eyes and ears of Registered Nurses and Physicians and performs ongoing and accurate assessm...serp_jobs.internal_linking.show_more
In Home Healthcare LPN - Low Acuity (Weekdays).Aveanna is compassion and passion rolled into one inspired purpose.It’s anything you want to find and everything you’re looking for.It’s a place where...serp_jobs.internal_linking.show_more
Physical Therapist - Outpatient.Street North, Owasso, OK 74055.Monday - Friday 7-4pm / 8-5pm / 9-6pm.Additional Locations With Openings : .
Mustang, Tulsa, Owasso, El Reno, Yukon, Muskogee and Lawton.At ...serp_jobs.internal_linking.show_more
Join Amazon's customer service team and help us provide world-class support to our customers.As a Customer Service Representative, you will answer customer inquiries, resolve issues, and ensure cus...serp_jobs.internal_linking.show_more
CUSTOMER SERVICE REPRESENTATIVE.Manages sales campaigns with the intent of either scheduling appointments for sales to improve sales productivity or by gaining business via direct quote / follow up.A...serp_jobs.internal_linking.show_more
Patient Services Representative II.Join Team Tidelands and help people live better lives through better health!.Are you passionate about quality and committed to excellence? Consider joining our Ti...serp_jobs.internal_linking.show_more
Customer Service Representative.LendNation is looking for an energetic, positive Full Time Customer Service Representative to join our team!.
Location for this position will be 4343 S Memorial Dr, S...serp_jobs.internal_linking.show_more
Shifts will range between 8-12 hours.R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals health systems and medica...serp_jobs.internal_linking.show_more
Customer Service Representative (Remote Position).Part-Time : $15–$18 per hour.Full-Time : $17–$22 per hour.We are seeking a friendly, patient, and professional Remote Customer Service Re...serp_jobs.internal_linking.show_more
We’re seeking reliable and motivated individuals who want to earn extra income from home.This flexible position allows you to set your own hours and work around your existing commitments.Are you th...serp_jobs.internal_linking.show_more
Sales Representative - Bonuses and Travel Incentives
Platinum Supplemental Insurance • Owasso, Oklahoma
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representatives - AI Trainer ($60-$80 per hour)
Mercor • Tulsa, Oklahoma, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Licensed Practical Nurse
DaVita • Okmulgee, OK, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative
TEKsystems • Tulsa, Oklahoma, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_1_hour • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service
LHH • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Family Dollar • Collinsville, OK, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representative – Product Testing
GLOCPA • Okmulgee, Oklahoma
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Remote Customer Service Representative
Morphius Corp • Tulsa, OK, US
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
PRN Psych LPN Job in Sapulpa, Oklahoma
Gifted Healthcare • Preston, Oklahoma, us
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
In Home Healthcare LPN - Low Acuity (Weekdays)
Aveanna Healthcare LLC • Beggs, OK, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Physical Therapist
Select Physical Therapy • Owasso, OK, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Service Representative
Amazon • Tulsa, OK, USA
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Packaged Gases Customer Service Representative - Tulsa OK
Matheson Tri-Gas • Tulsa, OK, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Patient Services Representative
Tidelands Health • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_less • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Customer Service Representative
QC Holdings-LendNation • Tulsa, OK, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative Part Time Patient Registration
R1 • Owasso, Oklahoma, USA
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Representative (Remote Position)
GOLD GATE • Tulsa, Oklahoma
serp_jobs.filters.remote
serp_jobs.job_card.full_time +1
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Flexible Work From Home - Supplement Your Income
Finance Buzz • Beggs, Oklahoma, US
serp_jobs.filters.remote
serp_jobs.job_card.temporary
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted