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178906 - Devops Engineer

178906 - Devops Engineer

TEKsystemsSalt Lake City,UT,84101,USA
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Description

Job Description :

We are seeking a dynamic and detail-oriented hybrid DevOps / IT Service Management Analyst to bridge the gap between development operations and IT Service Management. This role is ideal for someone who thrives in both technical and process-driven environments, ensuring system reliability while driving continuous improvement through automation and service excellence. The ITSM Analyst within DS (Digital Security) is responsible for the execution of ITSM processes in accordance within Incident, Problem, Change and Release Management process guidelines. The Analyst ensures that standardized methods and procedures are used for efficient and timely handling of all production ITSM activities to improve service quality and delivery. The individual will work closely with key business partners to guide and assist them on processes, while improving the ITSM policies and procedures in partnership with the ITSM Oversight team.

The Expertise You Have

  • Bachelor’s degree in Computer Science, Information Systems, or related field.
  • 3+ years of experience in DevOps, IT Operations, or ITSM roles.
  • Strong understanding of CI / CD tools (, Jenkins, GitLab, Azure DevOps).
  • Experience with cloud platforms (AWS, Azure, GCP) and infrastructure as code (Terraform, Ansible).
  • Familiarity with ITSM platforms (, ServiceNow).
  • Solid grasp of ITIL framework and service management best practices.
  • Excellent communication and collaboration skills.

The Skills You Bring

Technical / Behavioral

  • Certifications in ITIL, DevOps, or cloud technologies.
  • Experience with monitoring tools (, Datadog, Catchpoint, Grafana, Splunk).
  • Scripting skills in Python, Bash, or PowerShell.
  • Experience in Agile or Lean environments.
  • Experience working with Ansible AWX
  • Rest API experience
  • Basic experience dealing with networking and diagnostics
  • Ability to collaborate with business and technology partners across the firm
  • Proficient technical and process acumen
  • See problems as opportunities to automate
  • The Value You Deliver

    As a member of the IT Service Management organization, you will play a substantial role in assuring production stability through IT service management. Our goal as an organization is to enable our technology / business partners to deliver products / services to clients / customers faster by offering end to end ITSM solutions / services. In this role, you will partner technology / business teams to assist them in moving into the fast lane on the ‘ITSM Highway’.

  • Serve as a key stakeholder in ITIL-based processes including Incident, Problem, Change, and Configuration Management.
  • Ensure compliance with SLAs and KPIs for service delivery and operational stability.
  • Maintain and improve CMDB accuracy and service catalog documentation.
  • Act as a liaison between technical teams and service management to ensure alignment and transparency.
  • Drive continuous improvement initiatives across ITSM processes using data and feedback.
  • Collaborate with development and operations teams to implement CI / CD pipelines and automate deployment processes.
  • Monitor infrastructure and application performance using modern observability tools.
  • Develop and maintain scripts / tools for automation of routine tasks and incident response.
  • Participate in incident response and root cause analysis, contributing to post-mortem reviews.
  • Monitor team’s efficiency and work with business partners to improve process efficiency, through automation, when possible.
  • Participate with ITSM Governance team in multi-functional design sessions; including collecting / sharing BU feedback on ITSM processes / procedures and helping to advise / educate BU partners on ITSM processes / procedures.
  • Provide input and feedback to the ITSM Reporting / Trending team so metrics are significant and measurable.
  • Partner with BU teams on improvement opportunities based upon ITSM Reporting / Trending teams' findings.
  • Partner with BU teams to ensure operational readiness (proactive and reactive).
  • Preventative - Individual continuously looks to drive additional capabilities that increase stability, resiliency etc. (Automation focus across the Squads)
  • Pro-Active - Individual crafts internal programs that audit our processes, capabilities, and response (Chaos Testing, Scheduled process validation)
  • Publish clear and crisp incident notifications that provide an update on the impact and mitigation status, when needed.
  • Coordinate Release Management activities with BU partners.
  • Ensure adequate communication and awareness prior to changes, releases, and major events
  • Company Overview

    We are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associate for their unique perspectives and experiences.

    Skills

    devops, kubernetes, EKS, jenkins, docker, aws

    Top Skills Details

    devops,kubernetes,EKS,jenkins,docker,aws

    Additional Skills & Qualifications

    Peter Ferrelli

  • Fidelity works 1 week onsite and then 1 week remote
  • W2 only

  • SUB PACKAGE must be included with resume
  • Candidates Full-Legal Name :

    Preferred Name :

    Candidate Location :

    Preferred Locations :

    Vendor Name : TEKsystems

    Vendor Contact : Matt Shaw ()

    Reason for leaving current role :

    Will this candidate be a W2 of your company (Y / N)? : Yes

    Is this candidate eligible to work in the US (Y / N)? : yes

    Does the Candidate have a Family Member Working at Fidelity (Y / N)? :

    Family Member Name and Details : (this should include the business unit and the CorpID#) :

    Candidate Pay Rate :

    Candidate Bill Rate to FTS :

    Pay Type (Salary or Hourly) : Hourly

    Pay Frequency : weekly

    Interview Availability :

    When can this candidate join :

    Email :

    Phone Number :

    Secure ID : Security ID – first 2 letters of first name – date of birth month and day – last 4 social (or 0000)

    LinkedIn Profile :

    Employee Value Proposition (EVP)

    Experience Level

    Expert Level

    Pay and Benefits

    The pay range for this position is $ - $

    Eligibility requirements apply to some benefits and may depend on your job

    classification and length of employment. Benefits are subject to change and may be

    subject to specific elections, plan, or program terms. If eligible, the benefits

    available for this temporary role may include the following :

  • Medical, dental & vision
  • Critical Illness, Accident, and Hospital
  • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
  • Life Insurance (Voluntary Life & AD&D for the employee and dependents)
  • Short and long-term disability
  • Health Spending Account (HSA)
  • Transportation benefits
  • Employee Assistance Program
  • Time Off / Leave (PTO, Vacation or Sick Leave)
  • Workplace Type

    This is a hybrid position in Salt Lake City,UT.

    Application Deadline

    This position is anticipated to close on Aug 27, 2025.

    About TEKsystems :

    We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

    The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

    About TEKsystems and TEKsystems Global Services

    We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at

    The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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    Engineer • Salt Lake City,UT,84101,USA