Patient Advocate

Job Description

Job Description

Description :

Bay Area Retina Associates is a group practice of highly experienced ophthalmologists specializing in cutting edge retinal treatments who are dedicated to providing exceptional eye care to our patients. BARA has 10 convenient locations in the Bay Area and has been in the industry for 35 years. Our mission is to be the premier retinal provider, for our communities, by providing high-quality state of the art medical and surgical care to our patients.

Job Summary

The Patient Advocate will be responsible for managing patient accounts, processing billing inquiries, and ensuring the accurate and timely collection of payments. This role requires a strong understanding of healthcare billing processes, exceptional customer service skills, and the ability to collaborate with patients and internal teams to resolve billing issues.

• Process billing inquiries, explain charges, and provide clear explanations of billing processes and payment options.
• Respond promptly to patient calls and inquiries regarding billing statements, charges, and payment options.
• Assist patients in understanding insurance coverage, copayments, and deductible obligations.
• Follow up with patients regarding overdue accounts to ensure timely payment collection.
• Negotiate and establish payment plans with patients in collaboration with the billing department.
• Update and maintain accurate patient billing records in compliance with healthcare regulations.
• Document all communication with patients, including payment arrangements and agreements.
• Collaborate with internal departments, including finance and Revenue Cycle Management (RCM), to address and resolve billing issues.
• Provide information on available financial assistance programs to eligible patients.

Requirements :

Benefits