Systems Engineer

The Systems Engineer position is responsible for providing full cycle implementation and support of customer systems, while working across multiple company departments to ensure full client satisfaction.

Essential functions and responsibilities :

• Assess work sites, conditions and logistics for each project; Develop Method of Procedure based on pre-project assessment.
• Design, develop and provide documentation of systems, configurations and other pertinent information for the customer.
• Communicate with clients to resolve issues in a professional and confidential manner; Develop and execute client specific solutions.
• Manage the allocation of project resources, including software, hardware, tools and related items specific to each customer and / or project.
• Direct the work responsibilities of union labor personnel based on specific project needs.
• Design and oversee training programs for new and existing customers; Determine which customers receive training.
• Collaborate with Customer Relationship Managers on demonstrations for new and potential clients.
• Perform installation, configuration, programming and final commissioning of customer systems.
• Work collaboratively with installation, project management and engineering teams.
• Perform infrastructure services, including pulling cables, installing wall and ceiling cabling, and installing surface mounted devices, as required.
• Perform system wiring and terminations services, as required.
• Deliver on-going remote and on-site technical support for existing customers and systems.
• Additional responsibilities may be required as necessary, including but not limited to : Provide internal support for basic trouble shooting, system backups and archiving; Provide support for Company telephony applications; Create telephone and messaging accounts for new users; Coordinate access to work site for motorized lifts; Fabricate power racks as necessary.
• Perform other duties as needed.

Success factors / job competencies :

Physical demands and work environment :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Days and Shifts :

Position works Monday–Friday, daylight hours, and additional time as needed to complete work.

Education / Certification(s) / License(s) required :

Experience / Other required :

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