Assistant General Manager, Consignment - San Francisco, CA (New Store Opening)

About The Role

The Assistant General Manager, Consignment is responsible for driving the retail supply business through our consignment services; these services include Luxury Consignment Office, Expert valuation and Drop Off services in partnership with the field sales team. This role manages teammates who support our supply funnel within our retail locations. The goal of the AGM Supply is to ensure their team consistently delivers a world class retail experience and fosters client trust to both consign high value products and meet our shipped unit goals.

Success in this position requires an ability to develop and to coach a dynamic team with various skill sets. This position should support consistent decision making frameworks and exceptional client experiences. The AGM requires strong cross‑functional collaboration with their Sales, operations, Expert leadership and Consignor Relations / Customer Services counterparts. This teammate should be able to manage organizational change productively by driving continuous improvement.

What You Get To Do Everyday

• Accountable for the supply results of the shop
• Driving results through execution of world class consignor experience including service level and consignment office presentation
• Lead and drive supply business through execution of strategies with direct reports and cross‑functional partners
• Develop top‑level weekly, monthly and quarterly strategies to drive in‑store business and consignor relationships
• Drive a 360 degree store experience by ensuring that the team is introducing customers to all TRR services and delivering on experience expectations
• Collaborate with in‑store leadership to ensure all business revenue goals are made – both supply and demand, align on strategies and work as one team
• Recruit, retain, coach and develop top level talent within the flagship
• Quality check consignment service initiatives, including quality of in‑store appointments, drop offs, communication to consignors, etc
• Ownership of the consignor experience through the consignment office presentation standards
• Deliver regular feedback on supply growth and analytics with direct reports and cross‑functional partners in the field and headquarters
• Strong business acumen with the ability to understand what levers to pull to drive results
• Ambassador for luxury fashion – able to inspire teams

What You Bring To The Role

Compensation, Benefits, + Perks

The expected salary range for this role is $101,745.00-$122,400.00. To determine starting pay we carefully consider a variety of factors, including primary work location and an evaluation of a candidate’s skills, experience, market demands, and internal parity. Additionally, salary is just one component of TRR’s total rewards package. Depending on role, employees may also be eligible for a bonus program, incentive pay and benefits.

The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, The RealReal provides a safe and reliable platform for consumers to buy and sell their luxury items. We have hundreds of in‑house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, we give new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. We make selling effortless with free virtual appointments, in‑home pickup, drop‑off, and direct shipping. We handle all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.

The RealReal is committed to providing an equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or expression, or Veteran status. We will consider qualified applicants for a position regardless of arrest or conviction records. At TRR, People Come First. That’s why diversity and inclusion are vital to our priorities as an equal opportunity employer. You can read about our Diversity Equity and Inclusion program.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee must occasionally lift and / or move up to 10 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

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