Associate Relations Manager

Summary of Job Description :

The Manager, Associate Relations is responsible for managing a team of Associate Relations associates engaged in investigating and resolving associate complaints or concerns. This position works with Operations leaders, Field HR, and Legal to develop and implement positive workplace practices and strategies aligned with the company’s Mission, Values, and Culture.

Job Responsibilities :

• Responds to and investigates associate or guest complaints related to associate relations issues, such as discrimination, harassment, wage and hour laws, or unfair treatment.
• Maintains accurate records in compliance with company procedures and recommends actions to be taken following federal, state, and local laws and company policies.
• Collaborates with Legal team to prepare formal written responses and documentation.
• Attends EEO hearings, mediations, or settlement negotiations.
• Manages a team of Associate Relations associates engaged in investigating and resolving associate complaints or concerns.
• Reviews all recommended actions developed by members of the team to resolve associate relations issues in the field.
• Collaborates with Operations leaders, Field HR, and Legal to develop and implement positive workforce practices and strategies aligned with the company’s Mission, Values, and Culture.
• Coaches and advises Operations leadership on associate relations to achieve problem resolution without litigation.
• Responsible for hiring and retaining staff and for developing and elevating associate performance to support the company’s business and growth strategies.
• Reviews and revises formal written responses and documentation prepared by members of the Associate Relations team for complaints handled by team members.
• Participates in actions (hearings, mediations, etc.) related to these cases as needed.
• Reviews and revises formal written responses and documentation prepared by members of the Associate Relations team for complaints handled by team members.
• Participates in actions (hearings, mediations, etc.) related to these cases as needed.
• Leads, strategizes, or participates in special projects and / or training related to legal compliance involving Support Center departments and Operations.

How we reward you :

Your background & experience :

Pay Range : M2 : $112,500 - $158,000 / Annual

#LI-CC1

#LI-Hybrid

Panda Strong since 1983 :

Founded in Glendale, California, we are now the largest family-owned American Chinese Restaurant concept in America. With close to 2,300 locations globally, we continue our mission of delivering exceptional Asian dining experiences by building an organization where people are inspired to better their lives. Whether it’s impacting our team or the communities we work in, we’re proud to be an organization that embraces family values.

You’re wanted here :

Panda Restaurant Group, Inc. is an Equal Opportunity Employer and is committed to providing equal opportunity, and does not discriminate on the basis of any characteristic protected by law, including but not limited to sex / gender (including pregnancy, childbirth, lactation and related conditions), gender expression, race, color, religion, national origin, sexual orientation, gender identity, disability, age, ancestry, medical condition, genetic information, marital status, and veteran status. Additionally, Panda Restaurant Group, Inc. complies with all federal, state, and local laws regarding requests for workplace accommodation. The Americans with Disabilities Act (ADA) prohibits discrimination against qualified individuals on the basis of disability. Applicants are entitled to reasonable accommodations, absent undue hardship, to effectively participate in the application and hiring process, for example, sign language interpreters. If you believe you require an accommodation for the application or interview process or for the position for which you are applying, please reach out to   TASupport@PandaRG.com .