Regional Director of Growth & Operations

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Job Summary :

The Regional Director of Growth & Operations leads the growth, performance, and profitability of multiple title and escrow offices across a designated region of California. This role blends strategic leadership with hands-on execution, driving revenue, strengthening client partnerships, and building high-performing teams.

The Regional Director of Growth & Operations will own the region’s sales strategy, operational excellence, and financial performance while ensuring compliance with all federal and California Department of Insurance regulations. This is a key leadership role for someone passionate about growing business, developing people, and elevating the agent’s experience.

Essential Functions :

• Build and execute a regional sales strategy focused on expanding market share and increasing revenue across all branch offices.
• Lead business development initiatives by setting and monitoring sales goals for offices; coach sales representatives and teams to consistently achieve targets.
• Oversee daily operations of multiple title and escrow offices, ensuring accuracy, efficiency, and excellent customer service in every transaction.
• Identify opportunities to streamline workflows, enhance productivity, and implement best practices across the region.
• Drive operational KPIs and champion a culture of accountability, continuous improvement, and high performance.
• Own the regional P&L, set budget targets, forecast revenue, and manage expenditures.
• Analyze branch performance, identify trends, and implement action plans to improve profitability and long-term growth.
• Evaluate ROI on operational initiatives and sales strategies to maximize financial impact.
• Recruit, onboard, and mentor branch managers, title officers, escrow teams, and sales staff.
• Build a strong leadership pipeline by providing coaching, feedback, and clear career development opportunities.
• Foster a collaborative, inclusive culture grounded in trust, accountability, and performance.
• Ensure all offices follow company policies and comply with CDI regulations and federal requirements.
• Conduct regular audits to assess accuracy, mitigate risk, and maintain quality standards across all offices.
• Address escalated issues with professionalism and urgency.
• Maintain and expand relationships with top clients and partners throughout the region.
• Resolve escalated client matters promptly while reinforcing a service-driven culture across all teams.
• Stay informed of California market trends, competitive landscape changes, and emerging opportunities.
• Leverage market data to influence regional strategy, resource planning, and long-term growth initiatives.

Education, Formal Training, & Experience :

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Ardan Offers Some Great Perks :

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Note :   This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications associated with the job.

About Ardán, Inc., A Community of Companies :

Ardán is a family of companies that make real estate closings faster, simpler, and safer through technology-driven, innovative solutions, sound underwriting, and exceptional customer service.

At Ardán, we pride ourselves on being at the forefront of Insur-Tech. Our brands—Westcor, Grid151®, GridBase®, and X1 Analytics®—are dedicated to using technology to streamline and improve every step of the closing process.

Westcor - Founded by title agents, Westcor is the number one independent title insurance underwriter in the nation. Westcor’s technology-driven products and services and sound underwriting help agents and their customers close real estate transactions faster and with peace of mind.

Website : wltic.com

Grid151 - Powered by GridBase® technology, Grid151® delivers tech-enabled fulfillment services to the title insurance industry.

Website : grid151.com

X1 Analytics - Using its proprietary data analytics engine, X1 Analytics® equips the title insurance industry with decisions and data which enable faster real estate closings with reduced cost and operational friction.

Website : x1analytics.com

GridBase - sing their proprietary tech stack to create the universal API for lender and title collaboration, GridBase® delivers data middleware and tools that transform lender and title operations with highly optimized automations and integrations.

Website : gridbase.io