Help Desk Technician

Job Description

Support the flow of inbound help desk tickets throughout a Windows 10 / 11 upgrade for a major healthcare client

Contribute to clearing ServiceNow ticket backlog while also taking 35-40 service desk calls per day

Troubleshoot Office 365 and user access points (2FA, MFA)

Work on a team of 15 other help desk resources to support long-term growth and maintenance of Windows environment lifecycle

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity / affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and / or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy :

Skills and Requirements

2+ years of experience in a help desk / service desk role supporting Windows 11 / Office 365 environment

Experience using ServiceNow to intake tickets

Strong phone communication skills to take in requests and troubleshoot in real time

Two-Factor-Authentication experience and provisioning new user access points in O365

Zoom video communications troubleshooting experience Windows 10 to 11 migration experience

Healthcare experience

Cybersecurity experience