Physical Security Officer
The purpose of this job is to protect people, assets, and information by providing a safe and secure work environment at Charter Communication's Corporate Campuses and facilities where Physical Security Officers (PSOs) are deployed. Charter Communication's PSOs must be diligent in their work to protect lives and property; maintain order; and safeguard the interests of Charter Communications and our clients. Demonstrate professionalism and courtesy at all times.
The PSO is responsible for maintaining a high visibility presence, patrolling Charter Communication's property, monitoring cameras and access control systems, permitting only authorized entry, screening mail and other deliveries, and responding to critical incidents in accordance with established procedures. PSOs must become knowledgeable in the security platforms utilized by Charter Communications.
Major Duties And Responsibilities :
- Actively and consistently support all efforts to simplify and enhance the customer experience.
- The PSO I will conduct all aspects of the daily security operations on-site including execution of the overall security plan : o Access Controlo Interior and Exterior Patrolso Alarm Responseo Mail Safe Programo Critical Incident Responseo Investigating suspicious behavior, incidents, and security breacheso Reporting to Chain of Command and Internal Partnerso Contacting Emergency Services as required
- Identify and report security vulnerabilities and safety issues
- Create and update incident reports
- Coordinate and liaise with internal business partners
- Must adhere to Charter's policies when handling sensitive or confidential information
- Must adhere to Charter's Integrity Policy and Code of Conduct
- Know post orders and associated policies and procedures
- Ensure quality of service and adherence to policies and procedures
- Utilize, account for, and maintain team equipment
- Become knowledgeable in the use of Charter security platforms and technology
- Occasional assignments to special events on and off campus
- Ensure that required security training is conducted and completed
- Serve as a backup to other officers as needed, willing to work irregular hours and weekends
- Perform other duties as requested
Required Qualifications :
Ability to read, write, speak and understand EnglishMust possess a valid Driver's LicenseMust have access to reliable transportationMust be willing and able to work flexible schedulesConsistently displays a professional and positive attitudeEffective oral and written communication skillsActive listening skillsAbility to interact cordially and communicate with the team, internal partners, and the publicAbility to implement processesAbility to assess and evaluate situations effectivelyAbility to identify critical issues quickly and accurately, and employ appropriate measuresAttention to detailAbility to successfully complete all training required for the positionAbility to use office software / computer skills (re : MS Office - Word, PPT, Excel)Ability to operate a radio, telephone, and cellular phone with associated applicationsAbility to learn Charter Communication's access control systems, guard tour platform, video systems, and other security-related technologyAbility to register with state and local authorities as a security guardAbility to provide, upon job offer, a DD214 discharge document with discharge status indicated, if prior militaryHigh school diploma or equivalentCustomer Service in the retail or hospitality sector - 2+Preferred Qualifications :
Security CertificationGraduate of a law enforcement training academyPrior law enforcement / military / fire service / hospitality / customer service / security operations in a corporate settingWorking Conditions :
Environment : Indoor and outdoor, temperature ranges from moderate to extreme cold and heat
Physical And Mental Requirements :
Physical Requirements :
Major activity : Walking and standing for significant periods of time, as well as speaking, listening, observing