Program Specialist Reset Diversion [1425]

Texas Panhandle CentersAmarillo, TX, US

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Job Description

Position : Program Specialist Reset Diversion [1425]

Program : Amarillo, Texas – Reset Diversion

Salary range : $52,020.80 Annually

Shift available : Full-time

At Texas Panhandle Centers (TPC), you’ll be part of a caring team dedicated to making lives better for over 10,000 individuals and families each year across the Texas Panhandle. As a non-profit, TPC provides a wide range of services from mental health and substance use support to intellectual and developmental disability care, empowering clients of all ages to achieve dignity and independence. With seven service centers located throughout the region, our staff work together with our clients to achieve our mission to create an accessible system of care that supports individual choice and truly make a difference. We invite you to join us in our vision of “Making Lives Better!”

Essential duties and responsibilities :

Staff will maintain ethical and professional communications at all times using respectful Trauma-Informed Care language
Will conduct crisis responses and coordinate with individuals utilizing (Reset) Diversion Center, with those at risk of experiencing a crisis episode
Will conduct comprehensive life needs assessments, taking into account needs as viewed by the individual, present service providers, LEO and significant others in a timely manner
Provider skills training using evidence-based curriculum
Will spend 50% of time with individuals being served in (Reset) Diversion as well as other crisis platforms
Will maintain same day next day documentation requirements and a 95% or higher compliance average for all individuals served
Executes prudent action in emergency situations and will help team members when individuals need crisis response or other diversion-based services
Performs other essential functions and tasks necessary to carry out the purposes of the position
Will maintain a positive working relationship with LEO's, in-patient facilities, TPC staff and all other stakeholders
Will conduct follow-ups in the community, assessing for safety, completing mental health status exams, and providing appropriate referrals as necessary.
Will aid the Program Manager in guiding and leading team, facilitating daily duties, overseeing staff scheduling, training and developing staff
Adheres to TPC Business Code of Conduct and reports concerns if ethical and / or business standards defined in the code are compromised

Required qualifications to be successful in the job :

Bachelor's degree from an accredited university with a major in psychology, sociology, social work, counseling, or other related human services field for QMHP credentialing

Three (3) years experience of behavioral health case management

Experience in working with individuals in crisis

Graduate work in a related field may be substituted for up to one (1) year of experience

Willing to work weekends, flexible scheduling during the week

This is not an 8-5 position; 10-hour shifts 4 days a week will be standard

Employees may be required to utilize their personal mobile phones for two-factor authentication (2FA). Full statement under Informational Documents : www.texaspanhandlecenters.org / careers

Must have a valid Texas driver’s license and be insurable under agency vehicle policy

Must be 18 years of age or older

Preferred qualifications to be successful in the job :

One (1) year experience working with individuals who are justice-involved

At TPC, passion and meaningful work is rewarded! We offer employees :

Click here for TPC’s FY2026 Summary of Benefits

Robust benefit offerings – Medical, Urgent Care visits for a low $10 co-pay, Dental, and Vision

Employer paid life insurance (1.5 times employee’s salary)

Staff automatically enrolled into a 457 Retirement Account at 1% of their annual salary. Employer Match 1% higher than employee’s contribution up to 6% in the 403 (b) or 457 Retirement Savings Plan

Paid time off – PTO accrual, Holidays

One (1) annual Mental Health Floating Holiday, one (1) annual Celebrate Diversity Floating Holiday, and one (1) annual A Day to Remember Floating Holiday available to staff after 90 days of employment

Additional Supplemental Coverage available i.e. Disability, Accidental, Cancer, Critical Care, and Section 125 Flexible Spending Account Plan

501(c)(3) designation – you can apply the for Public Service Student Loan Forgiveness

Teladoc – gives you or your immediate family members in the household access to a medical provider free of charge via telephone or video

Employee Assistance Program (EAP) – gives you or your immediate family members in the household access to behavioral health, financial, and legal counseling in person or via telephone

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Program Specialist • Amarillo, TX, US