Assistant Hotel Front Office Manager

Job Description

Job Description

The Hilton Cincinnati Netherland Plaza is hiring an Assistant Front Office Manager. The hotel Assistant Front Office Manager supports the Front Office Manager by managing daily operations, supervising and training staff, ensuring exceptional guest service, and handling administrative and financial tasks.

Key responsibilities include assisting with check-ins / check-outs, resolving guest issues, managing reservations, overseeing staff schedules and payroll, and maintaining professional communication with guests and other departments.

If you're ready to join a great team and hotel, apply today.

Responsibilities :

• Warmly welcoming guests, assisting with check-in / check-out, providing information, and resolving complaints to ensure a positive guest experience
• Training and evaluating front desk staff, supervising shift changes, and ensuring adherence to hotel policies and procedures
• Overseeing daily front office operations, including managing reservations, handling payments, and maintaining logbooks and daily reports
• Assisting with staff scheduling, payroll procedures, and data entry.
• Handling cash, checks, and credit payments, and monitoring financial activities to ensure profitability
• Communicating with other hotel departments to ensure seamless guest experiences and coordinating activities

Qualifications :

About Company

A downtown Cincinnati icon since 1931, the Netherland Plaza's authentic French Art Deco architecture and design are recognized as a National Historic Landmark. We offer three unique ballrooms and a host of adjoining, bespoke spaces to meet a variety of event needs.

We are located in the heart of the city center, just steps from theaters, museums, blue-chip corporate headquarters, and stadiums. In addition, our restaurant and lounge offer an amazing ambiance to enjoy a crafted cocktail, a small bite, or a lavish meal.