Community Manager

Overview

Avanath is proud to be named one of the top property management companies to provide affordable housing for the workforce. Cultivating the American Dream is the purpose that binds the Avanath team. At Avanath, every day is an opportunity to make a difference in someone7s life. Whether it is helping residents call one of our communities home, providing excellence in customer service, or championing our workforce, we are committed to creating an unforgettable experience as a great place to live, work, and be.

The Role :

This role oversees the community in an efficient and profitable manner through fostering an environment of satisfaction and well-being by residents and associates, consistent with the goals and objectives of the company and community owners. The incumbent in this role must possess a high degree of professionalism and positive engagement for our residents and the workforce.

Responsibilities

An Aptitude for Connecting : Must possess a strong sense for creating a sense of community, drive to create a positive experience for all residents and staff. Your success is driven by the relationships that you build within your communities including vendor partners and regulatory and social services partnerships. This includes adopting a collaborative approach to create consistently favorable circumstances that foster success and effectiveness for the Organization and the communities.

An Authentic Attitude : Consistently demonstrate an open and professional attitude when addressing and resolving resident and staff concerns. This includes seeking resources throughout the organization via the organization7s support services and senior leadership.

An Approach that is Positive and Professional : Demonstrate an approach of active listening and understanding that your participation and support are integral to the success of Avanath, ensuring that each resident and staff feel seen, heard and valued as you and the staff work to resolve challenges.

Qualifications

5-7 years of experience in the property management industry

2+ years of experience as a community / property manager

Knowledge of LIHTC and Tax Credit qualifications required

Demonstrated ability to diffuse and respond to resident concerns, avoiding escalation

Proven effective and efficient leadership experience

Strong interpersonal, verbal and written communication skills

Capacity to interact effectively with senior executives

Ability to work well under time and other constraints

Professional presentation and appearance

Familiarity with Microsoft Office (Word, Excel, PowerPoint), internet and email

Key Accountabilities

Resident Relations + Customer Service : Ensure a positive experience for the entire resident life-cycle from move-in to move-out.

Implement a system for providing all necessary services to residents, including immediate acknowledgement and prompt action to correct complaints.

Serve as advocate for residents by effectively communicating concerns to senior leadership.

Function as a resource center for residents on all things that affect and may disturb their community-living experience.

Responsible for all resident events and retention programs.

Refer residents as necessary to appropriate services and agencies that offer assistance.

Maintain a secure confidential file for each resident.

Fiduciary responsibilities and understanding of the current financial health of the assigned community by regularly reviewing the community budget comparison.

Produce financial growth or gains for the community through marketing and leasing of new and turnover residential units, as well as additional lines of revenue.

Manage and execute all budgets, rent rolls, projections and occupancy goals.

Implement a system to achieve 0% rent delinquency.

Prepare and produce monthly reports and financials in an accurate and timely fashion.

With Regional Manager, prepare Property Annual Operating Budget.

Prepare and submit subsidy vouchers where applicable.

Oversee large capital projects and communicate between multiple departments when applicable.

Staff Leadership

Challenge all team members to achieve higher levels of performance by establishing and communicating immediate and long-term goals.

Coordinate and oversee on-site operations including budget implementation, compliance matters, vendor relationships, contractor workmanship, rent collections, accounts payable, etc. to ensure smooth operations of the property.

Promote high-performing team execution through regular feedback, training and development.

Empower collaboration and inclusivity, building trust and transparency.

Demonstrate effective communication skills and help ensure active communication with residents, community, agencies, owners and team members.

Regularly assess employee performance through on-the-spot feedback and the performance review process.

Recognize team members when performance has met or exceeded company expectations; manage poor performing team members by establishing clear expectations.

Respond to any team member7s concern, maintenance condition, resident problem, breach of security, and / or emergency.

Create and supervise the schedules of all personnel to ensure maximum operational efficiency.

Ensure the community7s curb appeal is immaculate at all times.

Adherence to Property Management Rules, Regulations and Guidelines : Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, and all other laws pertaining to the apartment industry; meet compliance and eligibility requirements as established by the appropriate local, state and / or federal agencies; ensure proper procedures are followed as detailed in the employee and management handbooks; respond to any potential housing violations and liability concerns; seek approval and guidance from the Regional Manager within specified parameters.

Physical Demands & Working Conditions

The incumbent in this is classified as essential staff and is expected to report to work and adhere to all safety and business protocols.

Frequent sitting and walking.

Travel within the region and to other business offices and events via airline, trains and automobiles.

Repetitive use of computer, keyboard, mouse, and phone.

Reading, comprehending, writing, performing calculations, communicating verbally.

May work in an elevated site, may walk on uneven ground.

Occasional squatting, bending neck / waist, twisting neck / waist, pushing, and pulling.

How Avanath Supports You

We know that our teams are the heart of our success and growth, and we are committed to showing our appreciation.

We offer :

Culture Built on Purpose and Core Values - A Commitment to Integrity, A Spirit of Caring, and A Focus on Continuous Improvement.

Comprehensive Benefits – health, dental & vision, 401(k), personal time off, paid holidays and more.

Growth that is based on achievement and an emphasis on promoting from within our ranks.

Development – a commitment to creating opportunities to learn and expand your knowledge in the industry from online training platforms to training classes to one-on-one coaching.

Diversity & Inclusion

Avanath Capital is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. Our human capital is the most valuable asset we have, and DEI are at the core of Avanath’s operating and investment philosophy. We believe that bringing together people with diverse thoughts, backgrounds, talents, and experiences at all levels of our organization enables us to proactively and creatively achieve our mission to enable opportunities for hard-working American families. The collective sum of individual differences, life experiences, knowledge, inventiveness, and talent that our employees invest in their work represents a significant part of our culture, our reputation and our achievements.

We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique.

Our diversity initiatives include recruitment and selection, compensation and benefits, professional development and training, promotions, transfers, and ongoing development of a work environment built on gender and diversity equity that encourages and enforces respectful communication and cooperation between all employees, teamwork and employee participation, work / life balance, and employer and employee contributions to the communities we serve.

#NORCAL

Compensation Range

Compensation Range

$65,000 — $68,000 USD

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Marketing and Sales

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