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Client Service Associate - Marken

Client Service Associate - Marken

UPSMiami, FL, US
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locations

US - MIAMI 2 (MARKEN) (FLDOL)

time type

Full time

posted on

Posted Yesterday

job requisition id

R25027825

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Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrowpeople with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Job Description :

Marken, UPS Healthcare Precision Logistics (formerly Marken, MNX & Polar Speed), the clinical and advanced therapy subsidiary of UPS Healthcare, unites expertise across healthcare and complex secure logistics to drive the success of our clients through innovation.

Job Purpose : To provide an enhanced level of customer services and operational support. Customer Services agent will deal with shipment specific and other service-related issues.

Main Duties and Responsibilities :

  • Monitors shipments throughout the day to ensure they are collected and delivered within agreed time frames.
  • Works with customers, both internal and external, with the aim of developing an excellent working relationship.
  • Works with patients to ensure that collection requirements are met and that they are kept informed at all times during the process to ensure visibility.
  • Books and processes booking requests within Marken's internal database, generating and verifying shipping documentation where applicable.
  • Liaises with all relevant departments within the Global and Domestic Marken network to ensure all customer requirements are met.
  • Coordinates with Marken offices and Local Service Providers to ensure the logistics transfer is handled efficiently thus meeting desired turnaround times.
  • Updates clinical trial sites into Marken's internal database (where necessary).
  • Responds to incoming requests from external customers and internal offices / agents.
  • Prepares, verifies and distributes country specific project documentation.
  • Files and archives documents where required.
  • Attends and participates in customer meetings when required.

Qualifications :

  • Minimum of 2 years of Customer Service experience required, experience in pharma industry, clinical trials, logistics or aviation transport preferred.
  • Intermediate level experience in Microsoft Office Suite (Excel, Word and Outlook).
  • Thorough understanding of Aviation / Airline networks.
  • Excellent communication skills and ability to influence others.
  • Ability to work independently and collaborate with others.
  • Attention to detail.

    • Employee Type : Permanent

    UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

    Other Criteria :

    UPS is an equal opportunity employer. UPS does not discriminate on the basis of race / color / religion / sex / national origin / veteran / disability / age / sexual orientation / gender identity or any other characteristic protected by law.

    Basic Qualifications :

    Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.

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    Client Service Associate • Miami, FL, US