Account Director, Medical Education & Communications

Account Director, Medical Education & Communications

MedForce, an IQVIA business, provides best-in-class medical communication services to help life sciences companies connect with HCPs and improve lives. Our services span the entire product life cycle for our clients in the pharmaceutical and medical device industry. Within this role, the Account Director is a primary point of contact for Pharma Marketing & Corporate clientele. As an extension of the Group Account Director, the Account Director will ensure all requests, projects, and deadlines are met and completed. Within this position, the Account Director is responsible for simultaneously overseeing the management of multiple medical education projects from inception to completion. This position will support clients based on the West Coast, and may be asked to work local hours as needed.

Primary Responsibilities

• Accessibility as the day-to-day point of contact to client stakeholders partnering on strategic initiatives, project / financial management, and communications with client stakeholders.
• Develop and lead recurring status calls with internal and external stakeholders.
• Develop strategy & oversee implementation of various medical education initiatives such as :
• Conferences Activities
• Advisory Boards
• KOL Consulting Engagements
• Symposia & Product Theaters
• Anatomy / Cadaver Trainings
• Patient Injection Trainings
• SOW development support & monthly / quarterly invoicing, as directed
• Partner with client stakeholders to develop and monitor budget forecast
• Identify and communicate relevant and meaningful insights around projects throughout project lifecycle
• Ideate insight-driven solutions that may provide opportunities for value added services and organic growth
• Manage timely and professional written and verbal communications with colleagues, clients, faculty members, sales force, internal personnel and external vendors.
• Ensure customer expectations are met at all levels of project activity.
• Establish and maintain knowledge of relevant healthcare products, disease states, and medical education
• Provide guidance to the managerial team on the development of all project-related communications and websites
• Adhere to all of the following policies and guidelines and ensure they are communicated, understood, and followed by team members :
• Client Corporate Compliance
• Client Budget and Travel
• HIPAA
• PhRMA
• MedForce policies and procedures
• Assist in skills development and mentoring team members.
• Provisions & editing of executive summaries on event evaluation & success; delivery to client
• Report management & provision of various report types that may include : Budget Details & Breakdown, Compliance & Training Records, Aggregate Spend & Financial Disclosure Reporting, Speaker Usage & Capping, Evaluations, RSVP & Attendee
• Liaising with clients, vendors, and internal teams
• Development of internal SOPs on new projects & strategizing process improvements to existing projects
• Oversight of Faculty / Consultant Management (CVs, biographies, contracts, and supporting fair market value documentation)
• Management of team workload assessment
• Monitoring 30-day financial close outs, both internally and externally with client aggregate spend systems and / or reporting
• Onsite support to client(s), speaker and patient(s), ensuring program is executed successfully

Qualifications & Software / Technology

Bachelor's degree or equivalent combination of education and / or work experience required. Minimum of five (5) years in healthcare communication, with 2-3 years of relevant Account Management experience. Able / eager to motivate others while maintaining a level head in high pressure situations. Well-developed skills in prioritizing, organizing, decision making, time management, and verbal / written communication. A dedicated and autonomous work ethic and accessibility for after-hours and / or offsite support. Knowledge of PhRMA code guidelines and Sunshine Act. High proficiency in Microsoft Office Suite, required Excel, Word, PowerPoint. Understanding of pharmaceutical Medical, Legal, Regulatory review processes for product promotional assets. Experience in industry specific software such as Veeva Vault, Veeva Events Management, Adobe E-Sign, CVENT, and Virtual Meeting Platforms.

Travel Requirements

Ability to travel a minimum of 12x a year to various parts of the United States (including weekends), to support meetings. Live quarterly business reviews (max of 4), taking place in California may be requested by client. The majority of travel will require air / flights.