LIBRARY ASSISTANT – BORROWER SERVICES

Under the direct supervision of the Supervisor of Borrower Services or Assistant Supervisor, the Part Time Library Assistant is responsible for providing exemplary customer service at designated service points and throughout the library, as well as over the phone and by electronic means. Performs item retrieval tasks, patron and item data entry, and processes holds and returns.

Hours of Work : 10-12 hours weekly to be determined by Supervisor based on Library needs.

▪ Provides patron assistance at designated service points in and throughout the library, as well as over the phone and by electronic means. May help patrons locate or request items.

▪ Utilizes Library's computer systems and related technology to process library returns, checkouts, renewals, reserves, registrations and collect fines and fees. Sorts returned items for shelving and may shelve items. Processes returns and requests incoming and outgoing from network libraries.

▪ Assists patrons with museum pass information, event and study room registration and related library services.

▪ Processes reserve and inter-library loan requests from patrons or other libraries; places requests in the database; receives materials from delivery and packages them for delivery. Notifies patrons of item availability.

▪ Follows and adheres to department, City and other government rules, regulations, policies and procedures.

▪ Assists library users in the use of library computers and other equipment and technology Is familiar with the standard operation of all technology and equipment in service with the public in their assigned areas and can perform first pass troubleshooting of that equipment. Promptly uses established protocols to inform IT support staff of problems that do not respond to initial troubleshooting.

▪ May attend and participate in Department and other meetings and special events.

▪ Performs other duties as required.

Education, Training and Experience : Bachelors and up to one-year related experience and / or training or equivalent combination of education and experience. Customer service experience and general interest in public libraries.

Knowledge, Ability and Skill :

Knowledge : A broad knowledge of library functions, library databases and electronic resources, computers, audio-visual equipment, printers and other peripherals.

Ability : Ability to read and interpret documents such as routine reports and procedures manuals. Ability to write routine reports and correspondence. Ability to present information effectively, which may require considerable tact, to visitors, customers or employees of the City.

Skill : Strong oral and written communications skills. Strong technology troubleshooting skills.

A strong commitment to public service required.

This is a non-benefited position