Chief Product Officer - Merchant Services

This is a Hybrid opportunity out of our Texas office at 100 Throckmorton Street, Fort Worth, TX 76102. Should an identified candidate reside in Georgia, the office location is 5565 Glenridge Connector NE, Atlanta, GA 30342, with an expectation of monthly travel to the Fort Worth location.

WHO YOU ARE :

Have you become known as a builder, a visionary, a storyteller and innovator? Have you scaled and delivered through high-growth phases? Are you ambitious with an intrapreneurial spirt engrained in your DNA? Do you understand the harmony between user obsession and business outcomes? Can you see around corners, spot patterns, and simplify complexity into clear, inspiring roadmaps?

ABOUT US :

Deluxe Merchant Services + is a complete payment processing solution that accepts a wide range of payment methods, simplifies PCI compliance and deposits money in your bank account while delivering smooth checkout experience. We are an industry-leading payment processing company that provides our partners and merchants with powerful in-store, online, and mobile payment solutions. Our technology is paired with the latest in payment security and backed by superior customer service. We help business pay, get paid, optimize, and grow.

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RESPONSIBILITIES :

As the Chief Product Officer-Merchant Services you will innovate, inspire, coach, and rally teams across cross-functional departments. You will turn bold product visions and ideas into realities.

You are accountable for the Small to Mid-Market Businesses product portfolio including accountability for the vision, innovation, and delivery. This role ensures products are desirable, viable, and successfully enabled by the Deluxe technology and operations.

Ensure the product portfolio is profitable and supports the overall business strategy

Define and set KPI's and annual goals, financial and non-financial, across the portfolio and drive performance and profitability

Innovative leader driving growth, while ensuring the product portfolio delivers value in the short, medium, and long term

Define the portfolio vision, strategy, and roadmap

Balance investment of money, time, and people in short-term tactical product improvements with long-term strategic product investments to maximize ROI

Lead the launch and support of products, collaborate with cross-functional teams like Technology to ensure the product is built correctly, and partner with Sales, Marketing, Operations, and Finance to successfully commercialize and grow the products

Own the product portfolio and each product therein, across the full product lifecycle (introduction, growth, maturity, sunset) and the end-to-end experience of each product across Shop, Buy, Adopt, Use, and Support

Understand and share insights about the customer and market, through customer research, customer feedback, market analysis, emerging technologies, payments trends, and experimentation, to inform prioritization

Build and utilize a voice of customer program to evaluate product performance, solicit feedback, integrate the voice of the customer into the product, gather and present customer insights from research

Recruit, nurture, and develop a high-performing Product Management team, ensure adherence to best practices

Deliver thought leadership both within the organization and externally, engage high-profile clients and partners to elevate our reputation as a pioneering fintech leader

BASIC QUALIFICATIONS : (Required)

Bachelor’s Degree AND 10 years of product management experience; OR Master’s Degree AND 8 years of product management experience

7 years of people leadership experience

Experience leading portfolio of products across a lifecycle, including conceptualizing a product early, launching a product to market, and maintaining a product in market

Advanced knowledge of payments and fintech industries and products

Familiarity with business management, product marketing, design / UX, and agile technology processes

Must be 18 years of age or older

PREFERRED QUALIFICATIONS : (Desired but not required)

Deep knowledge of current product management and innovation methodologies, best practices, and design thinking

Strong business acumen, including market analysis, business cases, and P&Ls

Creative problem solver, capable of developing innovative and differentiated solutions

Excellent facilitative leadership skills to work collaboratively and cross functionality in a shared services model to lead and influence employees that are indirect superiors, peers, or junior to this role

Experience managing a high performing team and cultivating a collaborative environment across team boundaries

Demonstrated agile leadership competencies with expertise, grit, growth mindset and ownership as well as ability to lead, coach and motivate teams

Technical know-how and expertise to engage, influence, and challenge technology directions and decisions

Experience working within an innovation team or enterprise product team for a larger company

Experience with primary customer research, time “in the field”, market research, and translation of insights uncovered into ideas, concepts, and products

Press trained to represent the company externally to investors, press, and analysts

Benefits

In line with our commitment to employee wellbeing, our total rewards benefits package is designed to support the physical, financial, and emotional health of our employees, tailored to meet their unique and evolving needs. Our approach considers our employees’ whole selves, ensuring they can thrive both in and outside of work. Here are some of the benefits we offer, which may vary based on role, location, or hours worked :

Healthcare (Medical, Dental, Vision)

Paid Time Off, Volunteer Time Off, and Holidays

Employer-Matched Retirement Plan

Employee Stock Purchase Plan

Short-Term and Long-Term Disability

Infertility Treatment, Adoption and Surrogacy Assistance

Tuition Reimbursement

These benefits are designed to enhance the health, protect the financial security, and provide peace of mind to our employees and their families.

Deluxe Corporation is an Equal Employment Opportunity employer :

All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, disability, sex, age, ethnic or national origin, marital status, sexual orientation, gender identity or presentation, pregnancy, genetics, veteran status or any other status protected by state or federal law.

Please view the electronic EEO is the Law Poster which serves to inform you of your equal employment opportunity protections as part of the application process.

Reasonable Accommodation for Job Seekers with a Disability : If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to