Operations Manager

Chick-fil-AColumbia, SC

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Chick-fil-A, Inc., Founder S. Truett Cathy started the business in 1946, when he and his brother, Ben, opened an Atlanta diner known as The Dwarf Grill (later renamed The Dwarf House®). Through the years, that restaurant prospered and led Cathy to further the success of his business. In 1967, Cathy founded and opened the first Chick-fil-A restaurant in Atlanta's Greenbriar Shopping Center. Today, Chick-fil-A has the highest same-store sales and is the largest quick-service chicken restaurant chain in the United States based on annual system-wide sales. Today, Chick-fil-A is America's #1 fast food restaurant.

Chick-fil-A Bush River Road is seeking a full-time Operations Manager who is people focused, results driven, metrics oriented, and is ready to contribute to a culture of care.

Job Duties : People & Culture

Always lead by example
Uphold restaurant & brand standards
Fully grasp and utilize metrics and systems in place
Embody restaurant’s core values
Build a culture of feedback, providing consistent, fair, and respectful coaching
Combine critical thinking and practical leadership with an eye towards constant innovation
Treat guests and team members with honor, dignity, and respect

Systems & Processes

Lead day-to-day operations, ensuring operational excellence and creating remarkable experiences

Identify, solve, and implement lasting solutions to operational bottlenecks

Follow opening & closing procedures using the correct back-office procedures and computer applications

Ensure wise stewardship of the facilities, product, and equipment

Uphold disciplinary system to ensure fairness across the entire organization

Effectively manage labor

Adhere to safety and security policies to protect team and store assets

Manage schedule to optimize productivity & guest experience

Consistently improving existing systems and training procedures

Reporting & Goal Setting

Firm grasp of store goals and labor report

Consistently push towards store targets for food safety, food cost, labor, guest experience scores, car count, hourly sales, check average, training and retention.

Review P&L each month to look for errors and areas of opportunities

Monthly inventory & EOM procedures

Experience / Educational Requirements

Bachelor’s degree or higher, or 5 years of management experience

Experience training & developing leaders

30 Day training period if no prior CFA experience

Characteristics of Ideal Applicant

Curious, self-motivated and consistently pursues self-development

Commitment to personal & professional integrity

Resourceful, organized, detail oriented

Calculated decision maker who excels in time management

Excellent written and verbal communication skills

Adept in the use of technology including but not limited to all Microsoft and Google Suite applications and Apple products

Open Availability Monday-Saturday

Bachelor's degree or higher, or 5 years of management experience

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