Business Analyst

When life gets hard, we make it easier! Libra Solutions helps overcome the burdens created by slow-moving legal processes. Combining technical innovation and financial strength, we help speed cumbersome workflows and ease financial barriers for our customers. And our companies are leaders in their industries! Oasis Financial is the largest and most recognized national brand in consumer legal funding. Oasis helps consumers awaiting legal settlements to move forward with their lives. MoveDocs is a personal injury solutions platform that integrates and streamlines medical, financial, and professional services for personal injury cases. Our mission is to improve outcomes for plaintiffs, accelerate settlements for attorneys, and ensure timely payment for providers.  We are proud of our mission and passionate about applying technology to the challenge of making healthcare more accessible. We also are the leading inheritance funding provider through Probate Advance, helping heirs access their inheritance immediately, without the lengthy process of probate.

Together, under the Libra Solutions banner, we have relationships with over 40,000 attorneys and over 7,000 healthcare providers nationwide, which gives us an amazing platform to service our customers.

Libra Solutions is seeking an experienced and talented Business Analyst to work as part of a cross-functional team to deliver the product vision and strategy to develop products and meet company and individual objectives. The Business Analyst will work closely and collaboratively with stakeholders towards the goals for each project. This role will support the business needs through documentation of processes, troubleshooting of incoming defects, analysis of production issues, and document management. This role will support the product team by documenting clear business requirements for IT through Epics, Features, and User Stories and performing UAT testing to validate the delivered product meets business needs. Experience in financial services, mortgage or other personal lending / loan services, or personal injury litigation industry required. This position will report into the VP, Product Management and is a hybrid role based in Las Vegas, NV. If not located in Las Vegas, this role could also be done remotely.

Position Responsibilities :

• Work closely with Business and Technical teams to develop business and functional requirements and ensure solutions meet business needs.
• Gather critical information from meetings with various stakeholders and produces useful reports
• Support Product backlog refinement and creation of prioritized product backlog based on the business priorities in coordination with Product Managers
• Effectively communicate insights, findings and plans to cross-functional team members and management
• Perform user acceptance testing
• Complete organizational readiness activities to ensure business is ready for change
• Troubleshoot incoming system defects and issues through Jira Service Desk
• Review and triage incoming tickets to ensure accuracy, completeness, and proper categorization
• Write detailed ticket requirements with screenshots, videos, and step-by-step reproduction instructions
• Collaborate with IT to resolve defects promptly, ensuring adherence to SLA
• Communicate resolution updates and confirmations back to the original requestor
• Identify recurring issues and recommend process or system improvements

Requirements

Benefits

Libra Solutions offers competitive compensation (salary and bonus eligibility), and benefits that include health, dental and vision plans, 401(k), flexible spending account and paid time off.