IT Support Analyst I

IT Support Analyst I

Anchorage,AK

Under the general direction of the Client Services Manager, this position provides a variety of support to clients and stakeholders by responding to their technical requests, troubleshooting their technology-related issues, elevating issues when necessary, and providing exemplar customer service.

Essential Functions

• Assist clients, telephonically & electronically, with their cloud and on-premises technology systems
• Understand, identify, triage and troubleshoot client environments utilizing Remote Access / Remote Desktop programs
• Elevate client issues as appropriate to other departments within organization
• Participate in call center functions including client meetings, team meetings, and training exercises
• Understand information technology systems including physical hardware and software applications
• Remain current on relevant certifications

Non-Essential Functions

Knowledge, Skill & Ability Requirements

Qualifications

Physical Demands

The physical demands described here refer to the typical level and duration of physical exertion required to perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

During the performance of this job, the employee is regularly required to sit, use hands to finger, handle or feel, reach with hands and arms, talk, and hear. The employee is regularly required to stand, walk, stoop, kneel, and crouch and must occasionally lift and / or move up to 20 pounds. The vision requirements of this job include close vision and, the ability to adjust focus.

Work Environment

The work environment here is typical of an office environment and representative of those activities an employee might encounter while performing the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Alasconnect is an Equal Opportunity Employer. Alasconnect offers competitive compensation, health insurance, 401(k) plan, annual leave, and more. A complete job description is available upon request. Qualified individuals should apply online here : Job Ref : 142044