Customer Experience Specialist

We are seeking a Customer Experience Specialist to join a fantastic team in the Healthcare industry located in Honolulu, Hawaii. This role offers a contract to permanent employment opportunity. The Customer Experience Specialist will handle a variety of tasks such as processing customer inquiries, coordinating benefits with other insurance carriers, and providing back-up support for claims processing.

Responsibilities :

• Provide excellent customer service and answer inquiries.
• Written and email correspondence.
• Data entry, scanning, filing, and faxing.
• Handle simple claim adjudication as needed.
• Service walk-in customer inquiries.
• Adhere to established document policies and procedures.
• Assist in coordinating benefits.
• Complete routine clerical tasks.
• Accomplish special projects as assigned.
• Maintain focus and attention to detail while handling multiple tasks with distractions.