Assistant Front Office Manager

Overview

Las Colinas Hotel

Omni Las Colinas Hotel formerly Omni Mandalay Hotel at Las Colinas invites guests to experience the completion of a $13-million-dollar renovation to common space amenities provides a fresh elevated guest experience. Discover a luxurious new resort-style poolscape and lounge area and three new dining concepts. Omni Las Colinas offers amenities of a waterfront resort with the energy of a city setting making it more than just a place to stay but a place to experience.

Associates of Omni Las Colinas Hotel enjoy a dynamic and exciting work environment comprehensive training and mentoring along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect gratitude and empowerment day in and day out. If you are a friendly motivated person with a passion to serve others Omni Las Colinas may be your perfect match.

Job Description

To work closely with the Front Office Manager and night staff to ensure maximum Front Office operating efficiency during the evening hours.

Responsibilities

• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening / morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block / assign applicable arrivals for the following day; i.e. V.I.P.s ESPs Special Requests etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.

Qualifications

Omni Hotels & Resorts is an equal opportunity / AA / Disability / Veteran employer. The EEO is the Law poster and its supplement are available using the following links : EEOC is the Law Poster and the following link is the OFCCPs Pay Transparency Nondiscrimination policy statement

If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position please send an email to .

Required Experience :

IC

Key Skills

Corrosion Inspection,Computer Hardware And Networking,KG Teaching,Marketing & Branding,Bpel

Employment Type : Unclear

Experience : years

Vacancy : 1