Patient Services Manager 2

Job Description

Role Overview :

Join a team that’s making a difference in patient care every day!

Sodexo is seeking a Patient Services Manager 2 to join our team at Yale New Haven Hospital – Saint Raphael Campus in New Haven, CT .

As part of Sodexo’s healthcare team, you’ll play a vital role in delivering exceptional patient experiences through compassionate, efficient, and high-quality food service operations.

Reporting to the Food Operations Manager, the Patient Services Manager 2 will support a team of 30+ union front-line staff, ensuring smooth daily operations of our bedside dining program using the HealthTouch menu software.

Why Sodexo at Yale New Haven Health?

You’ll be part of a respected healthcare system known for excellence and innovation. Sodexo offers great career growth opportunities, comprehensive benefits, and the chance to be part of a team that values service, quality, and people.

What You'll Do :

• Oversee daily patient meal service operations

Manage staff scheduling and payroll processing

Conduct patient rounding to ensure satisfaction and resolve concerns

Lead teams as the opening or closing manager on a rotating schedule, including some weekends

Collaborate with fellow Patient Services Managers to deliver seamless service and continuous improvement

What We Offer :

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include :

More extensive information is provided to new employees upon hire.

What You Bring :

We’re looking for someone who is :

Passionate about patient service and hospitality in a healthcare setting

Experienced in managing and motivating front-line teams

Comfortable with scheduling, payroll systems, and digital meal service tools

Hands-on, proactive, and ready to make an immediate impact

Flexible with a rotating schedule, including weekend coverage

Who We Are :

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Qualifications & Requirements :

Minimum Education Requirement - Associate's Degree or equivalent experience

Minimum Management Experience - 2 years

Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.