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Call Center Operator

Call Center Operator

HiEmploymentHonolulu, HI, US
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Job Description

Job Description

About the Role :

Do you have security or loss prevention experience and are looking for full-time work hours? Answers calls for service, deploys security resources in an effective and efficient manner, and monitors all safety and security systems in both residential and commercial properties.

Schedule : Full-time, Sunday – Saturday (need to be available on the weekends for the shift selected)

Morning : 6 : 00am-2 : 30pm

Midshift : 8 : 00am-4 : 30pm

Job type : Temp to hire

Payrate : $18 / hour

Location : Honolulu, Hawaii

Job Duties :

  • Monitor incoming security alerts and respond to premise (via phone) and / or authorities.
  • Notify customers of any issues with their systems.
  • Ability to watch multiple videos / monitors simultaneously
  • Handle and bring to resolution, inquiries from customers and police regarding dispatch.
  • Answer and follow-up on video alarm signals
  • Record and accurately document all necessary information on accounts pertaining to calls and or / alarms received.
  • Acknowledge, review, load alarm videos and images via our automation system
  • Initiate outbound calls to customers, police agencies and emergency contacts.
  • Provide basic support to all customers.
  • Respond to questions from customers regarding alarms and procedures
  • Maintain acceptable Customer Service Evaluations.
  • All other miscellaneous responsibilities and other duties as assigned.

Qualifications :

  • High school diploma or equivalent.
  • Must be proficient in using a computer
  • Prior loss prevention experience desired.
  • Customer Service experience required.
  • Ability to follow directives and specific procedures.
  • Ability to troubleshoot and find solutions and resolutions.
  • Ability to work flexible days and hours, including weekends, holidays and nightshift
  • Good communication skills required.

    • Additional Info : At this time, we are only pursuing candidates who currently reside in Hawaii or have an immediate set relocation date. If you are currently in Hawaii / have an immediate relocation date set, please continue with the application process.

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    Call Center Operator • Honolulu, HI, US