Customer Care Representative

A company is looking for a Customer Care Representative - Remote. Key Responsibilities Connect with customers via phone / email / chat / social media to resolve their questions or concerns Calmly attempt to resolve and de-escalate any issues Track all call-related information for auditing and reporting purposes Required Qualifications High School Diploma or equivalent Minimum of 6 months of customer service experience Must be 18 years of age or older Comfortable with desktop computer systems and general knowledge of Windows-based systems Customer service and / or sales experience preferred