Customer Success Manager Platform

Since its inception in 2003 driven by visionary college students transforming online rent payment Entrata has evolved into a global leader serving property owners managers and residents. Honored with prestigious awards like the Utah Business Fast 50 Silicon Slopes Hall of Fame - Software Company - 2022 Women Tech Council Shatter List our comprehensive software suite spans rent payments insurance leasing maintenance marketing and communication tools reshaping property management worldwide.

Our 2200 global team members embody intelligence and adaptability engaging actively from top executives to part-time employees. With offices across Utah Texas India and the Netherlands Entrata blends startup innovation with established stability evident in our transparent communication values and executive town halls. Our product isnt just desirable; its industry essential. At Entrata we passionately refine living experiences uphold collective excellence embrace boldness and resilience and prioritize diverse perspectives endeavoring to craft a better world to live in.

If you obsess over and are driven by making customers wildly successful you might be just the person we are looking for! Entratas Customer Success department is seeking a Customer Success Manager based in one of our approved states.

As part of the Customer Success team you will be responsible for ensuring your customers are successful with the Entrata platform! The Customer Success Manager position will require you to develop strong relationships with your customers partner with other departments to ensure your customers needs are met and that they remain customers of Entrata. You must be able to effectively manage multiple projects that impact customers and see them through to completion.

Responsibilities will include

• Manage a portfolio of clients to ensure a high level of satisfaction and success is achieved
• Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
• Collaborate regularly with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
• Partner with our Support organization to ensure that the customers support needs are being met
• Facilitate the transition out of implementation and support the clients drive toward self-sufficiency
• Create a tailored plan in collaboration with Sales to ensure continued success and growth for your customers
• Educate customers on self-service tools release processes and other client programs
• Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
• Attend sprint review meetings and advocate for customer needs in those meetings
• Maintain high-level knowledge of each of the Entrata offerings and configuration options

Minimum Qualifications

Preferred Qualifications

$60000 - $94600 a year

This band covers the full salary range for the role. Your offer within this range will depend on factors like experience skills and internal equity.

Level - P3

#LI-Remote

Benefits :

Flexible and transparent culture with remote and hybrid work options generous vacation time and frequent company recharge days for work-life balance.

Comprehensive medical dental and vision coverage including fertility benefits available for eligible employees and their families.

HSA / FSA options and employer-paid disability benefits provided for eligible employees.

Access to 401(k) or similar retirement plans with employer matching for eligible employees ensuring long-term financial security.

Wellness initiatives promoting physical and mental well-being access to an onsite gym at HQ mental health resources wellness challenges and employee assistance programs.

Family-centric leave policies supporting new parents during significant life events.

Entrata Cares programs offering opportunities for volunteerism charity events and giving back to our community .

Exclusive Previ cell phone plan and discounts on services or local business partnerships for additional employee benefits.

Bi-annual swag drops for employees

Currently Entrata hires in Arizona Idaho Nevada Utah Wyoming Texas North Carolina Florida Georgia South Carolina Ohio Pennsylvania Illinois and Tennessee for Exempt roles and Arizona Idaho Utah Wyoming Texas North Carolina and Florida for Non-Exempt roles. If you choose to apply and do not live in one of these states your application may be reviewed on a case-by-case basis and salary ranges will be provided if required by state law

But members of the Entrata team arent just intelligent and ambitious theyre the living embodiment of another core Value : Excellent Alone Better Together. Entrata is dedicated to creating a workplace where a diverse and inclusive team thrives in an environment free from discrimination. We provide equal employment opportunity regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity protected veteran status or any other applicable characteristics protected by law.

Its a great place to work! Will you join us

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience :

Manager

Key Skills

Bidding,Business Solutions,ABAP,Business Operations,Business Sales,Corporate Marketing

Employment Type : Full-Time

Experience : years

Vacancy : 1