Asst Valet & Parking Operations Mngr

Assistant Valet & Parking Operations Manager

The role of the Assistant Valet & Parking Operations Manager is to contribute to a safe and smoothly run operation at our location. The Assistant Manager maintains effective communication with the Valet and General Manager as needed. This position will be heavily involved with training and development of team members, implementation of VPNE policies and procedures to ensure that guidelines are being followed by all team members and providing on the job coaching and training as needed.

Responsibilities :

• Operations Management - ensuring the success of operations through continued preparation and communication; anticipating and resolving department needs (including but not limited to resources) by utilizing a proactive approach to daily operations preparedness
• Oversee aspects of the schedule and ensure that all positions have coverage at all times, including team member break times.
• Operate vehicles in a safe manner.
• Oversee tracking of keys and vehicles throughout the operation.
• Ensure work areas are neat and clean.
• Provide top-notch customer service to guests and ensure that all team members are greeting, smiling at, and helping guests as they arrive and depart.
• Be a point of contact for any customer inquiries or needs.
• Manage any impact situations (accident, lost key, code red, etc.) to maintain a high level of operations functioning.

Adhere daily to VPNE professionalism and appearance standards. Understand and support key performance indicators for VPNE. Lead a positive and supportive culture to encourage growth opportunities for team members.

Qualifications :