Billing Specialist

Billing Specialist

At First Advantage, people are at the heart of everything we do. From our customers and partners to our greatest advantage our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

What You'll Do : The Billing Specialist assists customers with billing inquiries on a day-to-day basis. Inquiries can require research and analytics for more complicated disputes. While this role is 100% work from home, individual must be located in the United States.

Responsibilities :

• Support billing, collections, and account management operations.
• Investigate and resolve billing discrepancies and errors.
• Research issues in various applications to conclude and communicate issue to supervisor, ultimately requiring possible credit memos and / or credit and rebills as applicable.
• Track outstanding billing issues, follow through and resolve them in a timely and professional manner.
• Assist in completion of monthly billing cycles runs.
• Assist with special / custom billing processes and other special assignments.
• Competency in working with spreadsheets and managing large amounts of data.
• Calculate qualifying sales for monthly commission payout.
• Meet deadlines promptly.
• Perform customer account reconciliations as needed.

What You'll Need To Be Successful :

Other Knowledge, Skills, Abilities or Certifications :

Why First Advantage Is Your Next Big Career Move : First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include :

The salary range for this position is approximately $22- $23 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process.

United States Equal Opportunity Employment :

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.