Fiber Field Supervisor

The Fiber Field Supervisor is responsible for daily oversight of fiber installation service and maintenance activities. This role ensures that all workwhether completed by internal crews or external contractorsmeets  Pramiras Installation & Maintenance Agreement obligations service level agreements (SLAs) and industry best practices . The Fiber Field Supervisor ensures quality enforces safety and compliance requirements manages documentation and upholds contractual restoration and reporting standards.

ESSENTIAL DUTIES & RESPONSIBILITIES

Supervise and coordinate the work of internal fiber technicians and subcontractor field crews.

Ensure all fiber installation splicing restoration and maintenance work complies with  service level requirements (response times restoration times first-day success rates trenching depths and on-time appointment standards) .

Perform or oversee OTDR testing fiber characterization speed testing and troubleshooting; ensure all required testing is documented and uploaded per SLA.

Manage  ticket workflow from the NOC  (service orders installations maintenance 811 locates) including acknowledgement updates and closure within required timeframes.

Maintain accurate documentation including as-builts splicing schematics installation records speed test results inventory usage and customer-facing checklists.

Enforce compliance with  branding and customer-facing requirements  (badges uniforms documentation left with end users site restoration standards).

Conduct quality control inspections ensuring trenching reinstatement and site restoration meet minimum depth environmental and safety requirements.

Collaborate with engineering NOC and operations teams to resolve field challenges and ensure SLA adherence.

Coordinate and communicate with the Owners representatives subcontractors and utilities regarding site access city / utility projects and potential service impacts.

Support  emergency maintenance  by mobilizing within required response times (e.g. 124 hours depending on severity) .

Provide technical training and ensure all field staff complete  required certifications (e.g. Owners Blue Badge Training background checks) .

Oversee inventory reporting ONT handling and monthly reconciliations; ensure missing equipment is avoided and reporting deadlines are met.

Manage subcontractor performance ensuring compliance with Pramiras agreement obligations including labor wage procurement and safety standards.

Enforce company safety policies OSHA standards and erosion / pollution control measures; participate in safety audits and site inspections.

Assist with customer escalations ensuring professional communication and timely resolution.

Other duties as assigned

Qualifications :

• High school diploma or GED required; Associates or Technical degree in Telecommunications or related field preferred.
• 5 years of experience in fiber installation splicing and testing.
• Valid drivers license required.
• Prior supervisory or leadership experience strongly preferred.
• Strong knowledge of OTDR testing fusion splicing fiber troubleshooting and TIA / EIA standards.
• Familiarity with  Installation & Maintenance Agreement obligations including SLA compliance restoration timelines ticket management and customer documentation.
• Ability to read and interpret construction drawings fiber schematics and splicing documentation.
• Excellent organizational communication and leadership skills.
• Strong documentation and reporting discipline; experience with FSM / Jira or similar ticketing tools preferred.

Additional Information :

Pay range : $70000-$80000

Pramira is proud to provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

Remote Work : No

Employment Type : Full-time

Key Skills

Vendor Management,Employee Evaluation,Construction Experience,Ecological Restoration,Industrial Cleaning,Military Experience,Security,Telecommunication,Financial Report Interpretation,Leadership Experience,Supervising Experience,Cabinet Installation

Experience : years

Vacancy : 1