Customer Success Manager

CheckfrontAustin, TX, US

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Job Description

About Us

At Checkfront, we’re builders, doers, and difference-makers—driven by a shared mission to reshape the tours, activities, and experiences industry. Alongside our sister brands ,Rezdy and Regiondo, we power more than 20,000 businesses and support over $10B in bookings globally. Our technology helps operators thrive while delivering unforgettable moments to travelers around the world.

We work in an industry built on adventure, energy, and human connection—and that same spirit fuels how we show up every day. Spanning North America, Europe, and APAC, our teams are united by bold goals, a bias for action, and an unwavering commitment to delivering for our customers.

But our success starts with people. Our teams are the engine behind everything we create. We value self-starters who take ownership, embrace challenges, and raise the bar—for themselves and those around them. We believe in creating space to grow, take risks, and make a real impact—and we celebrate those who lead with curiosity, grit, and drive.

If you’re passionate about performance, hungry to learn, and ready to help shape the future of travel—this is your kind of place. Let’s build, grow, and win together.

About the Role

Are you customer-centric, passionate about technology, and an experienced relationship-builder?

We are looking for a Customer Success Manager to oversee a dedicated portfolio which includes a diverse range of tour and activity operators. You’ll be responsible for building meaningful relationships and helping them find long-term value with our solution and services.

We are open to candidates in Austin, Texas

What you will do

Are responsible for building and maintaining strong relationships with top tier accounts in their assigned portfolio, while retaining and growing these accounts
Drive customers’ growth by identifying opportunities for optimizing online sales conversions through various channels
Seek a deep understanding of customer's business goals and outcomes to deliver top-notch product support, consultation, and guidance
Engage customers through proactive outreach to share business-building ideas, product updates, and configuration best practices
Monitor and forecast account performance to identify underperformance and / or opportunities for growth and expansion
Proactively monitor customer health on an ongoing basis to mitigate churn risks
Be an expert on our platform in order to drive adoption, while being able to speak to the competitive landscape
Lead business reviews and planning discussions with key stakeholders for top strategic accounts, ensuring we are aligning with their success metrics
Work closely with our Sales team and Onboarding Specialists for key strategic accounts to ensure adoption and engagement during onboarding period and beyond
Collaborate with stakeholders cross-departmentally to share “voice of the customer” perspective and feedback, with the goal to improve the overall customer user experience

What we are looking for

1-3+ years of experience in account management, sales, support, technical, project management or equivalent role

Engaging oral and written communication skills with the ability to conduct strategic business discussions

Organization with exceptional follow-through

Interest or experience in working with the tourism, travel or SaaS industries

Do the right thing, lead by their personal integrity

Are truly customer-focused and proactive with support

Can execute strategic and meaningful customer interactions

Go above and beyond - adapt and be flexible in their thinking and processes

Love team collaboration, knowledge sharing and aren’t afraid to learn

Bonus points for…

Experience using tools such as Checkfront, Rezdy, Google Apps, Zendesk, JIRA, HubSpot

Familiarity with CMS integrations, HTML, CSS, and Public APIs

Experience in customer success, sales or business development role

When you join our team, you’re stepping into a culture built on momentum, ownership, and connection.

We move fast, think big, and focus hard—without losing sight of the people behind the work. Across all our brands, we’re united by a belief that impact comes from empowered teams, clear priorities, and a shared commitment to our customers and each other.

Here’s what you can expect :

High trust, high impact : We give our people the autonomy to lead, innovate, and make decisions that matter.

Curiosity is encouraged : We value learning, asking questions, and pushing boundaries—not just getting things done, but doing them better.

Collaboration over ego : We work as one team across geographies and brands. Success is shared, and support is given.

Space to grow : Whether you're stepping into leadership, learning a new skill, or tackling your next big challenge—you’ll be backed to take risks and grow from them.

Progress over perfection : We embrace change, move quickly, and are constantly iterating to improve how we work and what we deliver.

You’ll be joining a global team that’s passionate about building something that matters—and having a good time while doing it.

We’d love for you to join us on this exciting journey. Together, let’s shape the future of the leisure and tourism industry!

DGsOHLcDab

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Customer Manager • Austin, TX, US