Customer Experience Specialist

Job Description

Job Description

About the Company

Openworks is a dynamic and innovative company that prides itself on fostering a culture of continuous learning and development. With 40 years in business, OpenWorks has earned year-over-year recognition on the Inc. 5000 and Franchise 500 fastest-growing organizations list. We are committed to empowering our employees and enhancing their skills to drive success in all aspects of sales and customer engagement.

Do you have exceptional customer service and telephone skills? Do you love solving customer issues? Look no further! We are hiring a Customer Experience Specialist.

Overview of Responsibilities

• Respond to inbound phone and email inquiries, using resources to effectively identify, resolve, and escalate customer needs as appropriate.
• Make outbound calls and inquiries to assess the quality of service our customers are receiving, and if quality of service is not spectacular, leverage available resources to turn the customer into an Open Works advocate.
• Keep customers informed throughout the ongoing status of any ongoing / current issues they may be experiencing.
• Manage portfolio of accounts to assure contract renewals and terminations remain under company KPI's.
• Actively pursue contract increases and upsells to create a better customer experience.

What You'll Need to Succeed

WHAT'S IN IT FOR YOU?

OpenWorks is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.