Billing Specialist

The range for this role is $18.51 - $23.80

Actual base pay will be determined based on a successful candidate's work location, skills / abilities, experience, and education.

Interested applicants must be willing and able to work onsite full time in our Melbourne, FL office.

The Mission

At Christian Care Ministry we believe that Christians can, and should, share in one another's burdens. Through the use of Medi-Share®, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows : Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility.

The Team

Everyone at Christian Care Ministry is in agreement with our Statement of Faith, which outlines our core beliefs. Although we aren't perfect people, we are serving our perfect God and our Members to the best of our ability.

The Job

The Billing Specialist supports the New Joiner or Member Billing finance team by providing support to members regarding monthly share payments, and by performing basic accounting tasks such as recording revenue. This position is responsible for reconciling, auditing, examining, and completing a variety of multifaceted financial and non-financial tasks to ensure accurate, and timely monthly billing for Christian Care Ministry's Medi-Share program.

Essential Job Duties & Responsibilities

• Identify, research, and resolve account, payment, and invoice inconsistencies in the various systems associated with Medi-Share billing
• Communicate to delinquent members on outstanding balances and options to remain an active member using kingdom-class customer service
• Analyze and reconcile sharing account (bank) and transaction anomalies, including member complaints and calls
• Handle and resolve member cases, inquiries, complaints, and escalations
• Field and process incoming requests from members or administrators regarding their accounts
• Process all member changes across billing systems (new records, changes, discrepancies, etc.)
• Create or review member refund requests
• Troubleshoot program discrepancies or member-reported issues
• Research errors from system-generated reports and make corrections across multiple systems as needed
• Comply with all compliance policies and procedures to include call compliance
• Communicate with co-workers, management, members, clients, and others in a courteous and professional manner
• Contribute to the exercise and expression of the Ministry's Christian beliefs
• All other duties as assigned

Essential Skills & Abilities

Core Competencies / Demonstrable Behaviors

Education and / or Experience

Supervisory Responsibilities

Incentives & Benefits

We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others.

For full-time employees working 30 hours or more, some of our benefits include, but are not limited to :

Minimum Age Requirement : Due to the nature of the responsibilities associated with this position-including independent decision-making, access to confidential information, and potential exposure to regulated environments-candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.