Assistant Community Manager

Assistant Community Manager

At Mill Creek Residential, we are committed to building a diverse, equitable, and inclusive workplace where our associates can grow and bring their whole selves to work. We encourage you to apply if this job excites you, even if you don't meet 100% of the requirements. You may just be the right candidate for this role or another role and make your mark at Mill Creek.

The Assistant Community Manager assists the Community Manager in supporting performance standards and maintaining all aspects of community operations. This individual works to develop, empower, and inspire associates toward the achievement of desired business outcomes. The Assistant Manager will be the "Manager on Duty" (MOD) in the absence of the Community Manager. The Assistant Community Manager may assist with scheduling and providing work assignments. This leader will consistently improve the sales process through guiding, coaching, and training Senior / Leasing Consultants.

Essential Functions / Responsibilities

Sales and Marketing

• Warmly greet prospective residents and create a personal connection while determining needs and preferences
• Answer all incoming calls and handle accordingly, whether prospect call, resident issue, or service request
• Correctly complete all lease applications, assist with application verification, and notify prospective resident of results in a timely manner
• Call or visit competitive properties to update market survey on a monthly basis. Stay informed and aware of rents, specials, and events promoted by competitors
• Enter accurate and timely data into appropriate information systems and prepare leasing reports for the Manager as requested. Manage Entrata tasks and leads daily
• Ensure the office, clubroom, apartment models, and "market ready" units are in impeccable condition
• Assist in Social Media advertising as directed by the Manager
• Assist in the preparation of move-ins, such as walking apartment, preparing move-in gift, preparing move-in package (including keys, passes, etc.) as directed by the Manager
• Familiar with the surrounding neighborhood and ready to confidently share information with prospects and residents
• Address and complete all other duties as assigned

Operational Standards

Customer Service

Education and / or Experience

Skills / Specialized Knowledge

About the Benefits of Joining the Mill Creek Team

Mill Creek is an Equal Opportunity Employer.

Are you ready to contribute to the success of Mill Creek Residential? If so, apply today and become part of an organization that believes in uncompromising integrity, celebrating successes, continuous improvement, and working hard, smart, and together!