On-Site IT Support Desk Specialist

The Outsourced Support Desk Specialist is responsible for providing quality support desk services and technical assistance while on-site at the assigned client's location in a courteous and efficient manner while maintaining a high level of client satisfaction.

ESSENTIAL FUNCTIONS :

• Provide technical support and remote help desk services to Marco client, escalating when necessary.
• Review current systems and make technical / process recommendations for improving efficiency.
• Identify reoccurring issues in client's environment and proactively provide recommendations to improve efficiency, performance, and reliability of client's network.
• Maintain client documentation.
• Support multiple end user requests and third-party business applications.
• Effectively communicate with technical and non-technical end users.
• Meet established metrics and benchmarks and comply with procedures and expectations.
• Represent Marco in a professional manner at all times by maintaining a professional appearance and adhering to company standards.
• Maintain current technical knowledge and continuously work to expand knowledge of new technology and equipment.
• Accurately maintain documentation and comply with service administrative procedures in a timely basis to include time entry.
• Attend required company and departmental meetings.

QUALIFICATIONS :

REQUIRED SKILLS :

Work Location & Travel Requirements : This role is based fully on-site at a customer location in Rockford, IL, five days per week. The position may also involve occasional travel to nearby customer sites within approximately 90 minutes of Rockford.

Pay Range : $23.02 - $35.69 hourly

The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at www.marconet.com / careers.