Assistant Manager

Assistant Manager Multi-Unit (2 Salons)

We're looking for an Assistant Manager to lead and coach our guest services teams across two salon locations, reporting to the General Manager. This is a hands-on, player / coach role where you'll train and motivate front desk associates, ensure smooth daily operations, and drive results in sales, memberships, and guest satisfaction. If you thrive in a fast-paced, people-focused environment and want a leadership role that blends customer service, sales accountability, and team management, this could be the perfect fit.

What You'll Do :

• Lead front desk associates to hit revenue, membership, and retail sales goals.
• Actively promote memberships and packages; coach staff on consultative sales.
• Deliver an elevated guest experience at every visit and ensure accurate transactions.
• Manage staff schedules and ensure adequate coverage for all business hours.
• Audit POS transactions and daily reports for accuracy; correct errors promptly.
• Provide coaching and monthly scorecards to staff; hold 1 : 1 meetings to review performance.
• Support recruiting by screening resumes and participating in interviews as needed.
• Address guest issues promptly and coach staff on service recovery.
• Maintain retail displays, stock levels, and front desk presentation standards.
• Track and report on KPIs including revenue, utilization, guest retention, lead conversion, and reviews.

What Success Looks Like :

What We're Looking For :

Why Join Us?

This is your chance to step into a true leadership role in a growing beauty business. If you're ready to coach, motivate, and deliver results, we'd love to meet you!