Dispatch Coordinator

Job Description

Job Description

The Dispatch Coordinator will maintain the daily schedules of Service Technicians and handle incoming service calls. You will dispatch Techs, always keep the customer database up to date and keep customers and internal partners up to date as service is delivered (such as regarding lead times and dispatch schedules). You will use clear and concise communications to deliver top-quality customer service to our clients in a cost-efficient manner.

Duties and Responsibilities

• Handle the dispatch process from initial service call to completion :

Take incoming customer calls and schedule / coordinate all service calls as they are received

Create dispatch tickets for all service calls

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Skills, Education, and Competencies

Physical Requirements and Working Conditions

The physical demands and work environment characteristics are representative of those an employee encounters while performing the job's essential functions. Work is performed in a normal office environment.

Company Description

The company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.

Climate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.

Forming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.

To support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing deve

Company Description

The company is an industry leader with over 1,600 employees, offering multifaceted service, construction, and modernization solutions to businesses across the United States. They have been ranked in Inc’s 5,000 Fastest-Growing Companies for the past 10 years.\r\n\r\nClimate Pros is out to “Disrupt the Industry by Creating a Great Company for Great People” with employees in 43 states, servicing 1,300+ customers and over 10,000 sites and providing expert support 24 hours a day seven days a week. Climate Pros partners with customers including supermarket retail, refrigerated storage warehouses, convenience stores, and the biomedical industry to provide innovative, customized services.\r\n\r\nForming long-term partnerships is what sets Climate Pros apart from the competition by providing highly skilled technicians, and consulting on the latest regulations, technology, and trends.\r\n\r\nTo support their mission to have the safest and highest skilled team in the industry Climate Pros invests heavily in the training and ongoing deve