Talent.com
Permanent Service Desk Engineer (Boston)
Permanent Service Desk Engineer (Boston)Softworld, a Kelly Company • Boston, MA, United States
Permanent Service Desk Engineer (Boston)

Permanent Service Desk Engineer (Boston)

Softworld, a Kelly Company • Boston, MA, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
  • serp_jobs.job_card.permanent
job_description.job_card.job_description

PERMANENT Service Desk Engineer~ Hybrid 3 days

Location : Boston

SUMMARY

Our client is seeking a Service Desk Engineer who delivers white glove, concierge-style support to executives, investment teams, and staff. This mid-level role blends hands on Tier 1 / 2 service with engineering minded problem solving, automation / scripting, and a relentless focus on user experience, security, and operational excellence. You will own incidents end to end, improve the environment through proactive fixes and documentation, and contribute to projects across end user computing. Success looks like fast, professional support; fewer repetitive tickets thanks to automation; and delighted users who can work securely from anywhere.

RESPONSIBILITIES :

White Glove / End User Support

  • Provide Tier 1 & Tier 2 support for Windows 10 / 11 laptops / desktops, mobile devices (iOS / iPadOS / Android), peripherals, and core applications.
  • Deliver in person, remote, and on-site assistance; prioritize executive / VIP and trading adjacent users with discretion and urgency.
  • Support collaboration tools (Microsoft 365 / Exchange Online, Teams, SharePoint / OneDrive; Zoom / Zoom Rooms) including meeting setup and room tech.

Identity, Device, and Application Management

  • Troubleshoot and administer Active Directory / Entra ID (Azure AD), Group Policy, Conditional Access, MFA, and role-based access controls.
  • Handle endpoint lifecycle : imaging / provisioning (Autopilot), enrollment (Intune), compliance, software distribution, patching, and secure decommissioning.
  • Maintain asset inventory accuracy and chain of custody for devices and loaners.

    • Automation & Continuous Improvement

  • Create and maintain PowerShell (and optionally Python) scripts to reduce toil (e.g., user provisioning / deprovisioning, mailbox / Teams automation, Intune / Graph tasks).
  • Build self-service / runbooks, workflows, and knowledge base articles to improve first contact resolution.
  • Identify recurring issues and implement problem management fixes; contribute to endpoint hardening and configuration baselines.

    • Security & Compliance

  • Apply strong security hygiene in daily support : data protection, least privilege access, secure file sharing, and incident triage.
  • Support Microsoft Defender for Endpoint, BitLocker, and compliance policy remediation.
  • Assist in BCP / DR exercises and ensure support readiness for critical business periods.

    • Global Site Support & Vendor Coordination

  • Coordinate with a Managed Service Provider to perform Tier 1 support
  • Provide remote support across multiple time zones; coordinate with local providers for smart hands tasks (installs, break / fix, logistics)
  • Assist with office moves, equipment deployment, and conferencing / AV maintenance.

    • ITSM Process Excellence

  • Work within an ITSM platform (ServiceNow / Freshservice / Jira) : incident, service request, change, problem, and CMDB / asset management.
  • Maintain accurate, current documentation of procedures, configurations, and known errors.

    • REQUIRED SKILLS :

  • Bachelors Degree in Computer Science or related field
  • 35 years in a Service Desk / Desktop Support role within a professional IT environment.
  • Proficiency with Microsoft 365 (Exchange Online, Teams, SharePoint / OneDrive) and Windows 10 / 11 troubleshooting.
  • Experience with Active Directory / Entra ID, Intune, Group Policy, and device provisioning (Autopilot).
  • PowerShell scripting for support and administration; comfort reading API / Graph docs and JSON outputs.
  • Solid understanding of ITIL / ITSM practices and use of a ticketing system (ServiceNow, Freshservice, or Zendesk / Jira).
  • Excellent communication and customer empathy; able to translate technical issues into business friendly language.
  • Strong organization and multitasking in a fast paced, high stakes environment.

    • PREFERRED QUALIFICATIONS :

  • Financial services or executive support experience; familiarity with trading adjacent etiquette and urgency.
  • Exposure to Azure.
  • Experience with Cortex XDR, Conditional Access, AIP / Purview, and security incident handoff.
  • Automation beyond PowerShell (e.g., Python, Power Automate, Freshservice workflows).
  • Knowledge of networking fundamentals (DNS / DHCP, Wi-Fi, VPN, split tunnel, SDWAN), printing, and AV / Zoom Rooms.
  • Familiarity with SCCM / MECM or co management with Intune.
  • Certifications : ITIL 4 Foundation, Microsoft 365 Certified : Endpoint Administrator (MD?102), AZ?900, Security+.
    • serp_jobs.job_alerts.create_a_job

    Service Desk Engineer • Boston, MA, United States

    Job_description.internal_linking.related_jobs
    Sr Principal Engineer (Software HIT)

    Sr Principal Engineer (Software HIT)

    Fresenius Kabi USA, LLC • North Andover, MA, United States
    serp_jobs.job_card.full_time
    Highly experienced engineering position, under minimal or no direct supervision guides the designing, building and maintaining software used in medical devices and engineering projects related to m...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    DevOps Engineer

    DevOps Engineer

    The Computer Merchant, LTD. • Boston, MA, US
    serp_jobs.job_card.full_time
    JOB TITLE : DevOps Engineer JOB LOCATION : Boston MA WAGE RANGE • : $80-$88 JOB NUMBER : ITS77-EHS-FY26-DEV-OPS ENGINEER REQUIRED EXPERIENCE : 3–7+ years in DevOps, Cloud Engineering, or Data Platform Eng...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    DevOps Engineer

    DevOps Engineer

    Tulip Interfaces • Somerville, Massachusetts, United States
    serp_jobs.job_card.full_time
    This role is located in Somerville, MA - We are a hybrid work environment and are in the office 3+ days / per week.Companies of all sizes and across industries have implemented composable solutions w...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Site Reliability Engineer

    Senior Site Reliability Engineer

    Aras Corporation • Andover, Massachusetts, United States
    serp_jobs.job_card.full_time
    Aras is a leader in product lifecycle management (PLM) and digital thread solutions.As one of the fastest growing PLM companies, our technology enables the rapid delivery of flexible solutions buil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    DevOps Engineer

    DevOps Engineer

    Metalenz • Boston, Massachusetts, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    Keeping a fast-moving software team running smoothly isn’t easy.Can you build the infrastructure that makes it seamless?. Metalenz is looking for a DevOps Engineer to accelerate our software team.In...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior Technology Development Operations Engineer

    Senior Technology Development Operations Engineer

    Cooley LLP • Boston, MA, United States
    serp_jobs.job_card.full_time
    Senior Technology Development Operations Engineer.Cooley is seeking a Senior DevOps Engineer to join the.Infrastructure & Development Operations. The Technology Development Operations (DevOps) Engin...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior DevOps Engineer

    Senior DevOps Engineer

    The Ai Institute • Cambridge, Massachusetts, United States
    serp_jobs.job_card.full_time
    Our mission is to solve the most important and fundamental challenges in AI and Robotics to enable future generations of intelligent machines that will help us all live better lives.If you have a p...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    DevOps Engineer

    DevOps Engineer

    Merlin Labs • Boston, Massachusetts, United States
    serp_jobs.job_card.full_time
    Merlin is a venture backed aerospace startup building a non-human pilot to enable both reduced crew and uncrewed flight.Backed by some of the world’s leading investors, Merlin is scaling alongside ...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Senior Backend Engineer (Cloud)

    Senior Backend Engineer (Cloud)

    Seven Ai • Boston, Massachusetts, United States
    serp_jobs.job_card.full_time
    We are seeking a Senior Backend Software Engineer to join our core team.You will help design, implement, and ship the core data pipeline and processing platform within our AI-native cloud platform....serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Engineer

    Field Engineer

    The Middlesex Corporation • Haverhill, MA, United States
    serp_jobs.job_card.full_time +2
    The Middlesex Corporation is a nationally recognized and award-winning leader in the heavy civil construction industry.Since 1972, the family business founded by Robert W.Pereira has developed an e...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Field Service Engineer •PC 1489

    Field Service Engineer •PC 1489

    Miltenyi Biotec Inc • Cambridge, MA, United States
    serp_jobs.job_card.full_time
    As a Field Service Engineer (FSE), you will be responsible for providing technical support and assistance to customers in the field. Your primary duties will include installing, maintaining, and rep...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Senior DevOps Engineer

    Senior DevOps Engineer

    Formlabs • Boston, Massachusetts, United States
    serp_jobs.job_card.full_time
    To reinvent an industry, you have to build the best team.Join Formlabs if you want to join us in our mission to build the tools that make it possible for anyone to bring their ideas to life.Formlab...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    DevOps Engineer - M & S Platform Baseline KRBMA 1629

    DevOps Engineer - M & S Platform Baseline KRBMA 1629

    Global-infotek-inc • Boston, Massachusetts, United States
    serp_jobs.filters.remote
    serp_jobs.job_card.full_time
    BS Degree - Experience may be considered in place of education requirement.Architects and manages the M&S DevSecOps Platform for cloud and on-prem environments. ensures secure, reliable software pi...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    Diesel Technician

    Diesel Technician

    Cox Automotive • Canton, MA, United States
    serp_jobs.job_card.full_time
    Hiring Mobile Diesel and Trailer Technicians.Technicians are the foundation of what we do.Without them, we're stuck on the side of the road. Fleet Services by Cox Automotive, a proud part of the Cox...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
    Desktop Engineer Lead

    Desktop Engineer Lead

    TEKsystems • Andover, MA, United States
    serp_jobs.job_card.full_time
    Desktop Engineer Lead • •Location : • Andover, MA.Category : • Technical Support Manager / Supervisor.About the Role • We are seeking an experienced •Desktop Engineer Lead • to join our IT team in Andover...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
    Reliability Engineer

    Reliability Engineer

    Vicor Corporation • Andover, MA, US
    serp_jobs.job_card.full_time
    The applications in which our products are used are typically in the higher-performance, higher-power segments of the market segments we serve. Our products are sold worldwide to customers ranging f...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    .Principal Backend Engineer - Distributed Systems

    .Principal Backend Engineer - Distributed Systems

    Context Labs • Cambridge, Massachusetts, United States
    serp_jobs.job_card.full_time
    Principal Backend Engineer – Distributed Systems.Context Labs is seeking a Principal Backend Engineer to help drive forward our product initiatives with our Immutably™ Platform and analytics spaces...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
    System Support Associate

    System Support Associate

    Kelmar • Wakefield, MA, United States
    serp_jobs.job_card.full_time
    The System Support Associate is a client-facing position whose primary responsibility is to support clients using Kelmar's KAPS unclaimed property management system. The System Support Associate wil...serp_jobs.internal_linking.show_more
    serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted