Front Desk Night Audit

MPB Hotel LLCLake Worth, FL, US

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Job Description

Join the Eau Palm Beach Team! Are You Ready to Make an Impact?

We’re looking for dynamic, passionate, and flexible team members to ensure our guests receive an unforgettable experience. At Eau Palm Beach, we don’t just offer a job—we offer a place where you can grow, make meaningful connections, and take pride in the difference you make.

What We’re Looking For :

A commitment to excellence and a passion for service
A positive attitude and a collaborative spirit
Flexibility to work weekends and holidays
A desire to be part of a team that genuinely cares about each other and our guests

Job Description :

We are seeking a Front Desk Night Audit to join our team. As a key member of the Eau Palm Beach team, you will play an essential role in delivering exceptional service to our guests, upholding the standards of our Forbes Five-Star resort. The Night Auditor will be responsible for ensuring smooth overnight operations, including guest check-ins / outs, processing payments, and handling all guests' inquiries and requests, courteously and efficiently. Additional responsibilities may include but are not limited to assisting VIP guests, managing incoming calls, responding to emergencies, performing nightly audit procedures, supporting overnight reports and occasionally performing Valet duties when necessity dictates. The ideal candidate will be committed to delivering Forbes Five-Star service.

This role is an OVERNIGHT position, and all candidates must be able to work weekends, holidays, and nights. We have a full-time position available.

Essential Qualifications :

High school graduate.

Ability to compute accurate mathematical calculations.

Ability to clearly and pleasantly communicate in English with guests / visitors, management and co-workers to their understanding, both in person and by telephone.

Ability to provide legible communication and directions.

Previous experience as Front Desk Agent.

Previous Valet experience preferred (may occasionally need to perform Valet duties when necessity dictates)

Essential Skills :

Ability to input and access data in computer.

Ability to understand guest inquiries and provide responses.

Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

Ability to focus on guests' needs, remaining calm and courteous.

Ability to think clearly, quickly and make concise decisions.

Ability to prioritize, organize and follow up.

Ability to work well under pressure of multiple arrivals / departures within any given period of time.

Ability to focus attention on details.

Ability to maintain confidentiality of all guests and hotel information.

Ability to ensure security of guest room access.

Ability to remain stationary at assigned post for extended periods of time.

Ability to work cohesively with other departments and co-workers as part of a team.

Apply today and be part of something extraordinary!

Start your journey with Eau Palm Beach and help us continue to create unforgettable experiences for our guests. Click the link to apply!

To be considered for this opportunity, please complete a Predictive Index (PI) assessment. This assessment is a key part of our interviewing process. You may use the following link : https : / / assessment.predictiveindex.com / bo / 58m / Candidate

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Front Desk Night Audit • Lake Worth, FL, US