Runner

Description

POSITION SUMMARY :

The Food Runner is responsible for delivering hospitality to our guests with genuine and personable conversation. This position is critical to our guest's overall experience as he / she must ensure all aspects of food presentation are up to our standards and our guests receive their food in a timely manner to ensure optimal food temperature and quality.

ESSENTIAL FUNCTIONS :

Essential Functions Statement(s)

• Maintain proper grooming and uniform standards.
• Ensures interior and exterior cleanliness of the restaurant.
• Observes guest’s body language to anticipate their needs to add to their exceptional experience.
• Ensures all aspects of food presentation are in accordance with company standards.
• Expeditiously delivers food from the kitchen to our guests.
• Obtains any items needed for our guests to ensure a great dining experience.
• Follows proper safety procedures and policies for food handling.
• Answers questions the guest may have regarding our food and beverages and uses their knowledge of the restaurant to inform guests of services available.
• Handles guest complaints by listening to their concerns, contacting the manager with any problems, and solving complaints to ensure guest satisfaction that will compel them to want to return.
• Assists all team members with any additional items needed.

POSITION QUALIFICATIONS

Competency Statement(s)

Requirements

SKILLS & ABILITIES

Education : High School; able to communicate (speak, read, and write) in English

Experience : Previous hospitality experience is preferred

Computer Skills : N / A

Certificates & Licenses : N / A

Other Requirements : N / A