Program Manager

Make a Difference in Someone's Life!

At Monarch, we work together to provide life-changing care in communities across North Carolina and Rhode Island. As a team, we provide hope, promote wellness, and empower individuals and families impacted by mental illness, substance use disorders, intellectual and developmental disabilities, and traumatic brain injury.

You Belong at Monarch

You deserve a positive and encouraging work environment - a place where you can do your best work and grow as a professional. That is just what you'll find at Monarch. Here, we care for people, including our team members. We offer a comprehensive, competitive benefits package that supports full-time and part-time team members and their families. More than just a job, this opportunity with Monarch will give you room to spread your wings and grow because we believe in promoting from within and developing future leaders.

Job Highlights

A Qualified Professional (10A NCAC 27G .0104) must have one of the following :

• Bachelor degree (non Human Services) with 4 years full time OR 8 years part time applicable experience required
• Bachelor degree (Human Services) with 2 years full time OR 4 years part time applicable experience required
• Master degree (Human Services) with 1 year full time OR 2 years part time applicable experience required

This Opportunity

The primary responsibilities of the Program Manager are to provide supervision and guidance to both staff and the individuals they support to enhance the quality of life through services that enable individuals to achieve their personal dreams and goals. This position serves as the qualified professional for all assigned people and programs.

What You'll Do

Provide initial and ongoing assessment, evaluate effectiveness of person-centered plan and progress made by person receiving services, participate in team meetings with other providers and natural supports as needed and facilitate development of person-centered plan. Identify methods whereby services can be provided utilizing existing community resources whenever possible. Continuously use person-centered approaches and positive approach strategies when interacting with the people we support. Integrate strategies into program plans.

Ensure requests for services are made considering eligibility, continued stay and discharge criteria for the service definition. Ensure services and supports that match the person-centered plan and the individual's needs are in place and are fiscally viable. Initiate and maintain clinical authorization and systems that ensure all aspects including, but not limited to : timeframes; audits; following through on clinically related issues preventing authorization approval or billing; how to resolve issues locally / regionally; conduct reviews of clinical documentation to ensure that it meets the requirements for the service being provided.

Ensure staff are appropriately trained regarding plans and related programs and demonstrate an understanding of specific plan components (including but not limited to all privileging requirements as outlined by area programs). Complete clinical supervision plans and monitor performance by being present when day-to-day activities are taking place, on all shifts and by unannounced visits.

Ensure that all required and / or requested reports / documentation are completed. Maintain the records of the individuals supported. Coordinate and complete daily, monthly, quarterly, and annual documentation in the EHR and / or medical record.

Use a range of communication skills and strategies to establish a mutual relationship with the individual, staff, co-workers, supervisors, other stakeholders and people who are important to the individuals receiving services.

Assist with hiring, discipline, firing, training, and performance appraisals where appropriate. Coordinate employee development and corrective action forms to ensure consistency and legality with Administrative Services Manager or other appropriate personnel to ensure superior service for the individuals being supported. Ensure the Director of Program Operations is informed when necessary.

Respond effectively and timely to all incidents following agency policies and procedures.

Maintain a safe working environment for employees and people receiving services.

Demonstrate knowledge of emergency procedures including preventative and crisis services. Schedule and participate in on-call coverage.

Demonstrate knowledge of and comply with all agency policies and procedures, as well as state and federal statutes and regulations related to specific program areas.

Complete all other relevant responsibilities as assigned by the supervisor. Driving and travel may be required.

Education We're Looking For

Bachelors : Human Services, Bachelors (Required), Masters : Human Services

Certifications We're Looking For

Drivers License (Valid) - USA, Qualified Professional (QP) - Monarch-DSM

Experience We're Looking For

Experience working with adults with a mental health diagnosis, an intellectual / developmental disability, and / or substance use disorder | 1-4 years (Dependent Upon Education - see Job Description) | Required Supervisory Experience | 2-4 Years | Required

Schedule

40 hours / week; Flexible schedule to meet the needs of the people we support.

Target Weekly Hours

40

Monarch is an Equal Opportunity Employer

Monarch offers opportunities as diverse as the people we support and the communities we serve. Monarch is an equal opportunity employer and we are firmly committed to supporting and celebrating all forms of diversity.

Monarch does not accept paper applications. Any person with a disability who needs any reasonable accommodation under the Americans with Disabilities Act to apply for a position or otherwise to participate in Monarch job search or selection process, should contact HR@MonarchNC.org or call (704) 986-1550.

This job description in no way implies that these are the only duties and responsibilities to be performed. You will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of Monarch.