Detection & Investigation Analyst Retail Bank Operations

Position Overview

You can play a critical role in the success of PNC as a member of our Retail Bank Operations team. Youll help drive crucial behind-the-scenes functions for many lines of business. This includes essential items such as managing the cash needs of our branch and ATM networks protecting the bank from potential fraud and identifying ways to continually improve our processes. If youre ready for exciting new challenges in your career bring your passion and expertise to PNC.

At PNC our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected valued and have an opportunity to contribute to the companys success. As a Detection & Investigation Analyst within PNCs Retail Bank Operations Check Fraud Team you may be based within; Pittsburgh PA Philadelphia PA Louisville KY or Cleveland OH. The position is primarily based in a PNC location. Responsibilities require time in the office or in the field on a regular basis. Some responsibilities may be performed remotely at the managers discretion.

Work schedule : Friday - Tuesday 4 : 00pm - 1 : 00am EST Off on Wednesday & Thursday

PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

• Participates in reviewing and investigating customer cases reports and work for potential and actual loss; minimizes fraud AML and / or organizational risk. Responsible for early detection of suspicious activity control and prevention of losses.
• Under supervision researches and analyzes bank activities and reports to detect and prevent possible fraudulent and illegal activities. Escalates issues as appropriate.
• Uses defined research procedures to identify and resolve issues.
• Follows standards and practices to mitigate fraud AML and other risk exposure and loss.
• Prepares and maintains appropriate documentation of analysis performed and coordinates with internal or external stakeholders as appropriate.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be :

Qualifications

Successful candidates must demonstrate appropriate knowledge skills and abilities for a role. Listed below are skills competencies work experience education and required certifications / licensures needed to be successful in this position.

Preferred Skills

Analytical Thinking Customer Solutions Decision Making Operational Risks Problem Resolution Researching Risk Mitigation Strategies

Competencies

Anti-money Laundering / Sanctions Policies and Procedures Business Ethics Business Process Improvement Decision Making and Critical Thinking Effective Communications Fraud Detection and Prevention Information Capture Operational Risk Problem Solving Standard Operating Procedures

Work Experience

Roles at this level typically do not require a university / college degree high school diploma or GED but do require related experience or product knowledge to accomplish primary duties. Typically requires 1 years of related lieu of a degree a comparable combination of education job specific certification(s) and experience (including military service) may be considered.

Education

No Degree

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Pay Transparency

Base Salary : $34000.00 $59800.00

Salaries may vary based on geographic location market data and on individual skills experience and education.

Application Window

Generally this opening is expected to be posted for two business days from 11 / 26 / 2025 although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility options for full-time employees include : medical / prescription drug coverage (with a Health Savings Account feature) dental and vision options; employee and spouse / child life insurance; short and long-term disability protection; 401(k) with PNC match pension and stock purchase plans; dependent care reimbursement account; back-up child / elder care; adoption surrogacy and doula reimbursement; educational assistance including select programs fully paid; a robust wellness program with financial incentives.

In addition PNC generally provides the following paid time off depending on your eligibility : maternity and / or parental leave; up to 11 paid holidays each year; 8 occasional absence days each year unless otherwise required by law; between 15 to 25 vacation days each year depending on career level; and years of service.

To learn more about these and other programs including benefits for full time and part-time employees visit Your PNC Total Rewards.

Disability Accommodations Statement

If an accommodation is required to participate in the application process please contact us via email at . Please include accommodation request in the subject line title and be sure to include your name the job ID and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call and say Workday for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race color sex religion national origin age sexual orientation gender identity disability veteran status or other categories protected by law.

This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and for any registered role the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and / or the Financial Industry Regulatory Authority (FINRA) which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

Required Experience :

IC

Key Skills

Customer Service,Access,Atl,CMMS,Fusion,Cement

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 34000 - 59800